As a System Engineer, I am committed to delivering efficient and secure IT solutions that empower businesses to operate seamlessly. My role encompasses a diverse range of technical and support functions, including Microsoft Windows Server administration, cross-platform expertise in both Windows OS and macOS, and comprehensive system administration. With experience in virtualization technologies like VMware and Hyper-V, I support and maintain complex IT infrastructures tailored to meet organizational needs.I specialize in network configuration, troubleshooting, and security compliance to ensure robust, secure systems. My expertise extends to cloud computing platforms (AWS, Azure, and Community Cloud) and Microsoft Office 365, enabling seamless collaboration and data integrity. Through proactive problem-solving, meticulous hardware/software troubleshooting, and data backup and recovery, I uphold system reliability and business continuity.In IT project management, I focus on strategic planning and efficient implementation, utilizing strong teamwork and excellent communication skills to collaborate effectively with team members, supervisors, managers, and clients. Additionally, I support end-users through Help Desk support (email, phone, and remote), leveraging ticketing systems to resolve issues promptly and ensure customer satisfaction.

- System consultant - Project manager - Cloud Architect - Power Automate Power BI & Power Apps - Outsource “Troubleshooting”- Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.- Communicated technical concepts to customers clearly by phone, email and online chat.- Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience. - POS - Quality Assurance