Laith Rjoub, M.Eng Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

- Led the pioneering and architecture of a transformative data-driven program for an executive central government entity, aiming to enhance the proactive supervision and performance improvement of key areas across Abu Dhabi Emirate.- Structured and selected 50+ program KPIs through strategic evaluation of 500+ measured figures, in collaboration with multiple data owners, comprised of 21 Abu Dhabi Government Entities.- Designed and conceptualized mystery shopper and customer satisfaction measurement streams, through utilizing applied statistics in survey design, representative sampling, bias mitigation, and shopper assessment criteria.- Drafted and prepared program RFPs, showcasing detailed client needs, and enabling the effective deployment of the mystery shopper and customer satisfaction streams through selected vendors.- Framed and devised a “Community-Representative” Partnership Scheme to enroll 270+ participants, comprised of selection criteria, charter, incentive plans, communication protocol, orientation material, and digital tool integration.- Engineered and actioned the program management plan, detailing the timeline of 90+ reporting milestones, 180+ surveys & field visits, and 2950+ working hours of data analysis and validation.- Developed and continuously revamped the program’s knowledge base and tools, including comprehensive significance matrices for precise insight classification & prioritization, AI-powered data analysis techniques, dynamic reporting structure & design, and tailored insight validation methodology.

- Guided the development of ERP and CRM systems for client electricity distribution companies, transforming 90% of administrative operations into digital-based, through integrating Oracle Cloud Applications and software technologies.- Administrated business processes improvement workshops, in collaboration with client electricity distribution companies, to examine existing processes, identify bottlenecks, and areas of improvement.

- Guided benchmarking efforts, with government entities, to align strategy and expected outcomes of planned projects

Virginia, United States

- Led a team of 4 individuals in analyzing previous manual quoting channels, and implementing necessary business process improvements, specifically bottleneck mitigation. Designed and developed a fully functional app-based tool through Android Studio and a web-based tool through WordPress and AWS to replace current traditional quoting channels.- Acquired an estimation that the multi-platform RFQ system was projected to retain $150,000 worth of sales and a total of $750,000 increase in the company’s revenue over three years post-implementation.

Virginia, United States

- Facilitated research on large-scale complex engineered systems and the fundamentals of systems engineering through analyzing various documents and over 100 hours of video footage- Identified and documented inconsistencies in different domains including, but not limited to, software engineering, systems engineering, design, artificial intelligence, and philosophy.- Analyzed U.S. DoD documents to understand and document the relationships between Mission engineering, Value-Driven Design, and Value-based Design

Master Of Engineering - Meng, Management Systems Engineering

Bachelor'S Degree, Industrial And Systems Engineering