• Operate as the lead point of contact for any and all matters specific to customers .• Develop a trusted advisory relationship with key customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Assist with high severity requests or issue escalations as needed

• Give consultants and evaluate the impact of the new software system on the current business structure.• Makes recommendations for software that will improve the current business process.• Mapping analysis of every module of the software, and prepare the final goals of the project, Analysis of Mapping and GAP for banking module• Coordinate with the Project Manager regarding the progress of the project.• Helping and training the IT Team in Manipulating, cleansing & processing… Show more • Give consultants and evaluate the impact of the new software system on the current business structure.• Makes recommendations for software that will improve the current business process.• Mapping analysis of every module of the software, and prepare the final goals of the project, Analysis of Mapping and GAP for banking module• Coordinate with the Project Manager regarding the progress of the project.• Helping and training the IT Team in Manipulating, cleansing & processing data using Excel, Sybase Database, MS-Access .• Responsible for loading, extracting and validation of Bank daily finance data and analysis reports in order to draw conclusions for managerial actions and strategy. • Liaising with end-users and 3rd party suppliers.• Analyzing raw data, drawing conclusions & developing recommendations• Writing SQL scripts to manipulate data for data loads and extracts.• Developing data analytical databases from complex financial source data.• Performing daily system checks.• Data entry, data auditing, creating data reports & monitoring all data for accuracy.• Designing, developing and implementing new functionality.• Monitoring the automated loading processes.• Advising on the suitability of methodologies and suggesting improvements.• Carrying out specified data processing and statistical techniques.• Supplying qualitative and quantitative data to colleagues & clients. Show less

• Provide technical guidance for evaluation of banking software application. • Support application programming, computer operations and data communications associates. • Analyze bank system capacity and modify procedures to solve interface problems. • Provide technical expertise and assistance in designing, testing and developing bank applications. • Implementation and Support Thales Host Security Module (HSM 8000, 9000).

• Guiding customers• Providing customer training• Managing customer relationships• Answering service requests• Assisting technical sales engineers• Resolving client issues• Visiting customer locations