• Managed the IT operations and the IT equipment in the company and provided the needed support for the rest of the members.• Provided roadmaps and set plans for the company IT and software infrastructure.• Handled the required measures for the cyber security related issues and data protection and backups.• Planned the Website Development requirements and managed the company’s emails.

• Steered sales efforts and collaborated with the marketing team to promote IT services resulting in 50% better sales rate.• Conducted regular follow up with customers and collected feedback to guarantee customer satisfaction and led to 30% increased profit to our company.• Tackled contracts and pricing negotiations, supervised bids and tenders, and maintained vendor relationships.

• Led and empowered a team of 12 IT professionals, web developers, electronic repair technicians, and IT interns, looking after clients IT and networking contracts and requests for over 45 clients and organizations.• Handled IT projects, IT contracts, and client relations, by demonstrating exceptional project management skills in executing multiple projects, and resolving IT related issues.• Gathered requirements and crafted them into solutions for over 25 large and mid-size companies and organizations, resulting to 60% increase in revenue through contract renewals and new client acquisitions.• Oversaw IT department development by team training, and supervising staff recruiting of 4 new members in the IT team.• Contributed in Cultivating strong vendor relationships, negotiating competitive prices reducing procurement costs up to 20%, and securing high-quality products.

• Excelled in performing IT Operations, built server systems, undertook server management responsibilities, completed remote repairs, carried out software licenses, monitored performance to ensure optimal performance and availability.• Analyzed and defined network requirements, optimization and support for client organizations and companies, also troubleshooted and maintained networking devices and infrastructure across over 20 enterprises.• Provided IT counsel for clients, Identified and immediately resolved issues, and improved customer relations through effective communication and customer support.• Developed and implemented IT best practices, resulting in a 70% improvement in IT efficiency and productivity.

• Repaired computers and laptops, installed software, and troubleshooted hardware and software.• Set up network cables at network installation projects, repaired printers, installed Windows and Microsoft Office.• Created backups and images for systems and software, monitored system logs to maximize uptime.

• Handled setup and maintenance of the company IT infrastructure Consisting of over 30 devices including workstations, servers, printers, routers, switches, and access points, improving performance and availability by 80%.• Set up and configured Windows Server 2012, Active Directory, DNS, DHCP, and group policy, reducing system downtime by 90% through performance and security enhancements.• Configured Microsoft SQL Server 2008 and performed database management, conducted backup measures to systems and software, and carried out recovery procedures in case of disasters, conserving data protection and integrity.• Dealt with software and hardware errors, and configured the network to achieve seamless network data transfer connection between our company and the Central Bank’s Servers.• Managed the CCTV system of 40 cameras, and administrated attendance devices and access control systems.

• Delivered expert computer repairs, troubleshooting, and technical support, ensuring high customer satisfaction.• Managed network infrastructure and implemented efficient IT operations, including software installations and backup procedures for seamless connectivity and reliability.