Laith Tahboub Email and Phone Number
Laith Tahboub work email
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Laith Tahboub personal email
I like to challenge the status-quo and look for opportunities for continuous improvement. Leveraging process, people and technology to drive high performance has always been my passion. The same passion has helped me to become the successful Operations and Transformation Leader that I am today. With more than 15 years of experience building sustainable global operations divisions for top-tier players in the logistics industry, I am dedicated to helping businesses to remove operational complexity and establish lean and ‘fit-for-purpose’ processes, organisational design and infrastructure which enable to provide ‘best-in-class’ services to customers at optimal costs. I lead by example and help others to achieve their goals through inspiration and motivation. I believe that effective communication is key to success and I am committed to establishing collaborative relationships with all business partners, clients and team members.I am known as a ‘go-to’ leader that provides practical and creative solutions to complex problems, has a clear vision and can develop strategies and roadmaps that lead to effective turnaround of under-performing business units, increase organisational capability, efficiency and productivity, improve quality, reduce OPEX costs, drive revenue growth and maximise business profits.I have been awarded with the ‘Customer Excellence’ award for outstanding service provision and twice with the performance-based ‘Operations Manager’ award. Specialities:✯ Logistics ✯ Postal and Courier Services ✯ Operational Excellence ✯ Multi - Million Operations ✯ Global Operations ✯ Strategic Direction Setting ✯ Business Transformation ✯ Innovative and Sustainable Solutions ✯ Process Improvement ✯ Lean Processes ✯ Re-structuring ✯ Organisational Design and Development ✯ Consolidation and Integration ✯ Performance Improvement ✯ Change Management
Emx
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Executive Director Of OperationsEmx Jan 2020 - PresentI am profit and loss accountable for merging, integrating and spearheading operations of the inherently separate courier & postal services business units (1k+ staff & 500+ vehicles, AED multi-million OPEX & CAPEX budget) for this official postal operator in the UAE.To ensure success, I have set clear objectives and measurable KPI metrics for next 5 years; defined a new Target Operating Model for the business unit, focusing on customers and service delivery excellence; and started embedding best practice change management techniques to minimise resistance to the change.
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Senior Director Of Postal OperationsEmirates Post Group Jul 2019 - Dec 2019Dubai, Ramool, AeI was parachuted-in to implement operational excellence in the postal services business division by sharing and replicating the success story of the courier division.Successes included, amongst others, reducing team size and increasing its efficiency without an effect on service delivery, and realising a great improvement in the staff motivation levels and middle management capabilities. In addition to the replication of what I had achieved in the courier division, I identified a realistic opportunity and built a compelling business case for a further gain in efficiency and cost-reduction by merging the postal and courier divisions of the business, which was approved by the Senior Executive Team and resulted in my promotion to lead the merger. -
Director Of Courier OperationsEmirates Post Group Nov 2017 - Jun 2019Dubai, Ramool, AeI was headhunted to transform operations of the courier services business division with an aim to improve operational agility and increase profitability.I worked in close collaboration with the new Senior Leadership Team to achieve the objective while overseeing the operations of 500+ staff and 500+ vehicles.I adopted transformational leadership style and executed a series of improvement initiatives which resulted in an increase in both staff morale and engagement; a change in internal culture; a significant improvement in resource and route planning; a boost in efficiency; a 10% reduction in the cost per shipment, and most significantly, in the establishment of modern, ‘fit-for-purpose’ operations with a lean structure and well-aligned, optimised processes and resources.As a result, I saved a couple of million AED in costs for the business while at the same time achieving a significant increase in productivity and customer satisfaction rates.I also boosted the division’s overall operational capacity and ensured its capability to facilitate business expansion and diversification into the e-commerce segment, resulting in the achievement of an on-time delivery rate of 92% that exceeded the industry average.
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Organisational Development ManagerAramex Jun 2016 - Oct 2017Dubai, AeI was appointed to work with internal teams across the EMEA and MENA regions with an aim to form a new organisational development strategy and facilitate the improvement of business performance. Successes included identifying good practices and opportunities for improvement, detecting barriers to success, identifying potential solutions and significantly improving capabilities of the senior team to set objectives. I also designed a specific reporting tool for effective monitoring of the execution and overall effectiveness of the new strategy. -
Process Improvement ManagerAramex Nov 2013 - May 2016Dubai, AeI was accountable for spearheading business improvement initiatives with an overall aim to establish lean processes, reduce costs and improve business profitability by analysing global processes, identifying improvement opportunities, devising strategies, creating roadmaps and implementing the change initiatives. I implemented several improvement initiatives which led to a 15% reduction in storage costs; a significant reduction in the number of airway bills and related costs; helped to win back lost clients, resulting in the realisation of an extra revenue; and improved communications between operating teams & senior leaders.In parallel, I was also accountable for assisting the Senior Leadership Team on setting, implementing and measuring performance against the set strategic objectives.I succeeded by setting well-aligned strategic objectives for each country in collaboration with the Senior Team & Country Leaders.
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Operations Manager/Business Improvement & Efficiency ManagerAramex Jan 2007 - Oct 2013Dubai, AeHaving demonstrated outstanding performance at my previous position, I was promoted to manage and improve performance of the operations division of the company’s Abu Dhabi branch, servicing 2k+ corporate clients. I was accountable for ensuring operational excellence during a period of business growth with the focus on operational efficiency and service quality.I succeeded. I optimised and increased the size of the team by 10 times, building required capacity to meet the needs of business growth; maintained the ISO 9001:2000 quality certification; significantly improved route and capacity management, resulting in a 15% increase in productivity and an 11% reduction in OPEX costs; and consolidated and integrated 2 operating hubs into 1 facility, enabling the business to save AED hundreds of thousands p/a.I also took an initiative and prepared a compelling sales pitch, winning a new client and securing a deal that generated AED1+m p/a extra revenue in 2008. I continued to manage the client’s account, continuously increasing their demand for our services through service excellence and boosting the revenue to AED12m p/a by 2013.Twice, I was awarded with a performance based ‘Operations Manager’ award.
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Quality Assurance & Customer Service Team LeaderAramex Dec 2005 - Dec 2006Dubai, AeThe main highlight of this position was that I was awarded with the ‘Customer Excellence’ award for outstanding service provision and treatment of a business-critical client.
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Operations SupervisorAramex Jul 2005 - Dec 2005Dubai, Ae
Laith Tahboub Skills
Laith Tahboub Education Details
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Jordan University Of Science And TechnologyIndustrial Engineering
Frequently Asked Questions about Laith Tahboub
What company does Laith Tahboub work for?
Laith Tahboub works for Emx
What is Laith Tahboub's role at the current company?
Laith Tahboub's current role is Value-driven Operations Director & Transformation Leader | delivering operational excellence in the logistics industry.
What is Laith Tahboub's email address?
Laith Tahboub's email address is la****@****mex.com
What schools did Laith Tahboub attend?
Laith Tahboub attended Jordan University Of Science And Technology.
What are some of Laith Tahboub's interests?
Laith Tahboub has interest in Coaching, Sustainability And Csr, Management Training, Photography, Swimming.
What skills is Laith Tahboub known for?
Laith Tahboub has skills like Operations Management, Logistics Management, Supply Chain Management, Management, Process Improvement, Business Process Improvement, Team Management, Freight Forwarding, Logistics, Project Planning, Crm, Quality Management.
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