• Manage all aspects of daily office operations, activities, and special events.• Responsible for day-to-day accounting operations including month-end process, accounts payable, accounts receivable, and payroll.• Manage all aspects of the HR functions including on-boarding, medical benefits, employee relations, and recruitment.• Establish and maintain positive business relationships with clients and colleagues of all organizational levels.• Supervise clerical staff to ensure administrative tasks are complete in a timely manner.

• Performed all aspects of payroll processing.• Processed department schedule changes.• Recorded vacation, sick or CA paid sick, leave of absence and FMLA requests.• Created reports for payroll closure and other reports as requested by management.• Answered general questions from associates and perform other duties as assigned.

• Assisted with recruitment, new hire onboarding, and benefits enrollment• Assured Company is I-9 compliant and maintained personnel files.• Managed billing and service log to maximize workflow.• Managed major projects to ensure accuracy and meeting deadlines. • Processed account receivables, client billing, and collections as needed.• Maintained client and vendor data in accounting software. • Provided comprehensive administrative and secretarial support to President and Vice President.

• Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries to appropriate department. • Directed visitors by maintaining employee and department directories.• Responsible for maintaining a safe and clean reception area by complying with procedures, rules, and regulations.• Accurately managed a cash drawer, created invoices, receipted payments and prepared daily reconciliation reports.• Maintained Storage project by creating new accounts, preparing routine monthly billing and consistently updating files.• Sustained rotation of sales calls and walk-in customers to maximize sales productivity. • Assisted Business Office with AR/AP, filing, preparing correspondence, reconciliation, and miscellaneous HR projects.

• Provided administrative support to the President; managed calendar, coordinated meetings, prepared correspondence, expense reports and made domestic/international travel arrangements.• Assisted the Human Resource Department with new-hire paperwork and benefits enrollment, created and maintained employee files, assured company is I-9 compliant, processed payroll on a semi monthly basis and assisted with processing of terminations. • Managed all aspects of the company's season suite, administrative office operation, activities and special events.• Liaison between all department heads to ensure proper communication and meeting of deadlines. • Established and maintained positive business relationships with clients and colleagues of all organizational levels.

• Resolved all public concerns regarding tickets, merchandise, events and stadium related questions.• Provided excellent customer service and was point-of-contact in the reception area.• Coordinated and maintained conference rooms and event suites reservations. • Established and maintained business relationships with all tenants and other venues.• Assisted Office Manager with tasks as needed, and assisted with coordination of employee events. • Assisted Human Resource Manager with creating new employee files and proper filing of employee confidential forms. • Assisted Guest Services Department with various tasks and distributed or mailed paychecks. • Prepared expenses reports, confirmed invoices, maintained kitchen inventory and office supplies.

• Coordinated and deployed a staff of 150, for a variety of sporting and special events (concerts and entertainment engagements such as the Grammy Awards). • Promoted and marketed STAPLES Center public image to all guest to ensure positive guest experience. • Implemented facility rules, regulations, policies and procedures. • Ensure compliance with American with Disabilities Act (ADA) was followed when assisting guest.• Managed large crowds under constantly changing event environments to ensure guest safety.• Facilitated staff training, scheduling and supervision.• Counseled and disciplined Guest Service personnel as needed and properly filed all confidential documents.