Laiza Santos Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

• Perform a variety of administrative and clerical office support activities for multiple staff ensuring timely adherence to deadlines• Process documents related to insolvency filings• Reviewing, entering and verifying Income and Expense Reports• Provide general administrative support to consultants, managers and partners• Scan and E-file documents• Prepare letters, as directed, using template letter formats• Respond to inquiries• Communicate and coordinate with the team regarding client service work and the flow of information• Provide support and guidance to other team members• Process Court Orders and do initial file reviews for bankruptcy files• Process Pre-Authorized Debit payments• Review proof of claims• Prepare documentation relevant to the file including bankruptcy/consumer proposal documents• Review and verify documentation received from creditors and debtors

Edmonton, Alberta, Canada

•File documents•Process documents related to bankruptcy filings•Manage incoming proof of claims•Pull reports for Consultants, managers and partners•Pick-up and drop off documents at the Court House or appropriate locations•Open, close, organize and maintain insolvency files•Reception coverage as needed•Maintain all incoming and outgoing courier packages and mail•Provide general admin support to consultants, managers and partners•Scan and E-file documents•Prepare letters, as directed, using template letter formats•Respond to inquiries•Communicate and coordinate with the team regarding client service work and the flow of information•Provide support and guidance to other team members

Edmonton, Canada Area

To serve meals to residents and guests in a professional and courteous manner; to assist in the set up and preparation for service of various items such as beverages, salads, desserts, etc.; to set and clear dining tables and deliver tray service as required; to assist with cleaning of dishware, cutlery at the conclusion of each seating as required; to assist with maintaining the cleanliness of kitchen and dining area as required; to assist with catering, and actively participate in special occasions and theme events; to assist in the orientation and training of new dietary employees.

Edmonton, Alberta, Canada

Prepare a variety of food items for cooking; retrieve food items from the cooler or freezer; wash, peel, and/or cut food items, including fruits, vegetables, or certain kinds of meats; portion or wrap food items or dishes; weigh or measure ingredients; clean the kitchen prep area at the end of the day.

Edmonton, Alberta, Canada

Supervise and care for 3 children (one child with Type 1 Diabetes), bathe, dress and feed children. Prepare children for rest periods, read to children, prepare and serve nutritious meals. Perform light housekeeping and cleaning duties. Assume full responsibility for household in absence of parents. Maintain a safe and healthy environment in the home. Tend to emotional well-being of children. Discipline children according to the methods requested by the parents.

Philippines

Handles consumer inquiries, commendations, suggestions, and complaints across the Chevron and Texaco Retail Network in the United States of America and Canada.• Performs review of consumer concerns objectively, giving enough consideration to all parties involved and giving due respect to the business independence of Chevron Operators.• Liaise with Chevron and Texaco dealers promptly and efficiently in mediating consumer concerns.• Ensures accuracy and timeliness of work done by complying to service level agreements as follows: 90% accuracy rate and 85% cycle time.• Responsible for updating process documentation for commendations, escalations procedure and handling of Canada Gift Certificates.• Responsible for the distribution of cases from CCC Manila Queue to CCC Agents from March - April 2011.• Maintains the team’s monitoring spreadsheet for the total number of responses and new email cases accomplished within the day to aid in validating the team’s productivity.

Philippines

• Set-up and maintain PriceBook information (e.g. cost and retail price, barcode, packaging, etc.) of all items sold by Chevron’s Company Owned Commission Agent (COCA) convenient stores in Canada via the Blue Cube system. Bluecube is a web-based application with an integrated back-office system applicable for convenience retailing. The information stored in the database include: Business Performance and Inventory Management, among others• Ensures that promotions will be working properly during the promotional period across all geographies and classes of trades. • Liaise with Category Managers to capture all the necessary details required in setting up and maintaining item information into the Bluecube system, to gather specific details in setting up Sales Promotions, and to provide them accounting procedures in the set-up and maintenance of PriceBook information• Evaluate correctness and sufficiency of information submitted by Category Managers and Vendors upon receipt of request for new items to be set up, or for updates in the PriceBook details of existing items• Communicate PriceBook information to Store Managers, Business Consultants, Category Managers, and Bluecube Power users on a timely manner• Analyze cause of and resolve price discrepancy between the catalog cost and the invoice cost of an item• Generate various statistical reports for use by the San Ramon Price Book Team, Price Book Leadership Team, Category Managers and Vendors in their analysis for sales promotion and need of Pricebook information updates• Act as the primary point of contact for Price Book related issues received through phone queue from COCA Store Managers, Blue Cube Power Users, and Category Managers; specific responsibilities include providing troubleshooting procedures in station’s register, assisting back office or home office set-up, and engaging stakeholders to find resolutions, all to be rendered within set service level agreements•

Philippines

• Responsible for processing his or her book of business: rate capture and bill setup• Monitor volume of error message(s) and alarm the Team Lead or Junior Team Lead if level is outside the comfort level set• In charge of the completion of special requests related to the billing of the clients• Accountable in addressing all issues that may affect the accuracy of the client’s monthly billing• Review all invoices queued to print in the evening of the same day, include those that will print during the weekend and if it’s a Friday (US time) and those invoice that will print the next day if it’s a holiday• Frequent interaction by email and telephone with clients (onshore partners)• Answering escalations of clients’ emails about inquiries or requests on account specific transactions

Philippines

Philippines

• Responsible for seeing through each account from the first stage of rate loading to the final setup of the bill. Accountable in addressing all issues that may affect the accuracy of the client’s monthly billing

Computerized Office Procedures

Bachelor'S Degree, Computer Science

College graduate of BS Commerce major in Computer Science and Information System