Lajhane Lyons Email & Phone Number

San Antonio, Tx, Us

Austin, Texas Area

Source new sales opportunities though inbound lead follow up. Cross sell additional services to current customers through outbound campaigns.Support our Channel partners pipeline and closing of dealsClose sales and achieve quarterly Quotas for multiple programsUnderstand customer needs and requirementsServe as internal sales support for pre-defined territory locations to achieve or exceed assigned sales quotas and goals.Performs other duties as assigned.

Austin, Texas Area

Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples. Necessary information includes:Patient contact and health informationPhysician and Clinic informationBilling information but insurance and bill to patient or clinicRequested tests to be processedSupports Sales team processing the following account requestAccount Set Up formsPlacing kit ordersProcessing orders for pre-filled requisitionsTracking International ordersRespond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results reportsObtain and evaluate all relevant information to handle inquiries and complaintsPerform customer verificationsDirect requests and unresolvable issues to the Tier 2 support or other designated resourceManage customers' accounts, document all customer interactions, communications, actions taken, and follow upsFamiliarity with all genetic tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.Set appointments for genetic counseling and mobile phlebotomyAssists with mentoring and training new employees

Austin, Texas Area

Supported a team of 18, ensuring that they were thoroughly trained and properly skilled to provide the greatest customer experience.

Attend GATO I & II Training sessions in the summerInitiate and maintain contact with student organizations per category designationPresent applicable topics to organizations at organization meetings and attend events upon invitation by organizationKeep SOC webpage updatedMaintain consistent content across all channels while utilizing University Marketing guidelinesUpon a post’s approval, create and schedule posts in advanceMeet with Vice President of Outreach on a bi-weekly basisManage and maintain SOC email account and website and social media accountsHold minimum of four office hours per week to be documented and submitted for review to Advisor(s)