Laji Mathew Mba, Cpm Email & Phone Number

Coppell, Tx, Us

Madison, Wisconsin, United States

• RFP Management, Sales Enablement & Contract Management: Led strategic RFP processes, developed standardized finalist decks, and reviewed contracts, securing agreements across Medicare, Medicaid, Exchange, and Commercial lines, significantly contributing to revenue growth.• Portfolio Management: Oversaw portfolio intake, prioritization, and governance, ensuring alignment with business objectives and resource capacity across cross-functional teams.• Client Migration & Implementation: Secured large health plan clients, employers, national accounts, and TPAs, managing 72+ migrations and leading end-to-end implementations to foster strong client relationships.• Process Automation & Vendor Management: Spearheaded automation initiatives using the RAID Log, Smartsheet, and MS Project, integrating plans across all lines of business. Led vendor selection to address process deficiencies, conducting interviews, selecting vendors, and negotiating Master Service Agreements (MSA).• Financial Management & Budgeting: Managed budgets, consistently utilizing less than allocated funds while maintaining operational effectiveness and achieving strategic goals.• Team Leadership & Morale: Expanded the team from 19 to 50 members in two years, enhancing collaboration and performance through structured training, project kick-off materials, and onsite team-building events to boost morale.• Project Health Monitoring: Monitored portfolio health, KPIs, and interdependencies to ensure timely delivery and risk mitigation.• Project Planning & Testing: Developed project plans and led Business Functional and End-to-End Testing for system readiness.• Presentations: Delivered presentations on client status and strategic initiatives to C-suite executives and at client and consultant forums, effectively communicating innovative solutions and driving business growth.

Irving, Texas, United States

Key Responsibilities:- Direct operational implementation of new clients, ensuring contract and financial compliance.- Develop and execute client-specific strategies, managing resources across projects.- Oversee implementation plans, guiding structure, strategy, issue management, and resource allocation.- Communicate progress and decisions to executives, aligning with strategic goals.- Enhance proposal language to align with strategic and operational needs.- Lead hiring and establish implementation policies for new initiatives.- Ensure successful implementation through leadership and metric-driven accountability.- Identify standardization opportunities, optimizing operational efficiency.- Mentor team members, fostering skill growth and collaboration.- Create scalable project plans, ensuring timely milestones and executive-level reporting.- Drive innovative solutions aligned with CVS Health’s strategic directions.- Facilitate cohesive project planning, collaboration, and analysis for business benefits.- Manage issues and risks, conduct root cause analysis, and optimize processes.- Communicate effectively with stakeholders, managing expectations through updates.- Collaborate with advisers, aligning project activities and executing initiatives.- Utilize Microsoft Office365 Suite for project management, reporting, and planning.Achievements:- Successfully managed implementation of numerous new clients, exceeding contractual expectations.- Implemented multiple Blues Health Plan and Employer/TPA clients.- Optimized processes, achieving efficiencies and enhancing client satisfaction.- Led Medicaid network expansions, improving coverage and operations.- Innovated project management, delivering successful outcomes.- Established strategic partnerships, enhancing CVS Health’s market leadership.

Irving, Texas, United States

Key Responsibilities:- Single point of contact for Quality and Client Satisfaction in IngenioRX PBM implementations (IngenioRx/ CarelonRx part of Anthem/ Elevance Health).- Present Quality Management Strategy to Key Stakeholders, including executives.- Drive best-in-class execution for large-scale PBM projects.- Manage development of 35K Benefits Plans, 57 Formularies, and 96 Utilization Management Edits across 14 Medicaid States.- Lead Sr. Managers and Advisors in strategic initiatives to meet client deliverables.- Execute non-automated and automated service delivery processes for 80% productivity and accuracy.- Partner with Account Management, Plan Benefits, Clinical, and Operations for client satisfaction.- Influence clients to adopt effective, cost-efficient implementation processes.- Manage contracts to ensure quality outcomes for CVS Health and clients.- Oversee Vendor Management focusing on cost-effectiveness.- Integral role in crisis management to enhance Client Satisfaction.- Maintain and report Metrics & Measurements internally and externally.Achievements:- Spearheaded Enterprise Quality Management, ensuring operational excellence.- Implemented quality assurance strategies across Pharmacy Benefits Implementation.- Led teams in resolving quality issues, driving process improvements.- Aligned quality management with business objectives, collaborating on strategic direction.- Implemented quality metrics, conducted assessments for continuous improvement.- Conducted comprehensive audits for compliance with regulations and policies.- Successfully onboarded new clients, maintaining high standards and satisfaction.- Established a culture of quality and excellence, boosting employee and customer satisfaction.

Irving Tx

• Led the Implementation Operations team, ensuring the successful execution of client implementations from inception to completion.• Collaborated with Sales and Account Management teams to develop tailored implementation strategies, aligning with client needs and objectives.• Oversaw multiple large-scale client implementations, managing resources and timelines to achieve project milestones and deliverables.• Streamlined operational processes and workflows, resulting in a 20% reduction in implementation timelines and enhanced efficiency.• Implemented key performance indicators (KPIs) to measure team performance and project success, regularly reporting to executive leadership.• Developed and maintained strong client relationships, serving as the primary point of contact during the implementation process.• Conducted post-implementation reviews with clients, obtaining feedback and identifying opportunities for ongoing improvement and partnership development.

• Managed a portfolio of client implementations, overseeing project planning, resource allocation, and risk management.• Collaborated with cross-functional teams to ensure smooth implementation of PBM systems and services for clients.• Developed and maintained detailed project plans, tracking progress and promptly addressing any issues or roadblocks.• Facilitated regular communication with clients, providing updates on implementation progress and addressing their concerns.• Acted as a mentor to Implementation Specialists, providing guidance and support to drive successful project outcomes.

Dallas Tx

• Led a team of professionals engaged in developing and documenting business requirements for a large telecom client's website releases.• Collaborated closely with the client to understand their needs and goals, translating them into clear and concise business requirements.• Acted as a consultant, working in tandem with the client to develop requirements supporting various product and feature enhancements.• Documented both process improvements and system requirements for IT to effectively support the client's website.• Managed smaller work efforts through Change Requests (CRs) to address incremental improvements and changes.• Led key client communications and expectations, ensuring a seamless and satisfactory project experience.• Leveraged strong analytical skills to propose and assess alternative solutions, driving effective decision-making.• Served as the Subject Matter Expert (SME) in requirement definition for multiple website releases, ensuring accuracy and alignment with project objectives.• Demonstrated exceptional ability to collaborate across a global organization to resolve specific process and system requirement challenges.• Applied in-depth knowledge of best practices for web-based applications and User Interfaces to enhance overall website functionality and user experience.• Collaborated with clients in the telecom industry to gather and define business requirements for website enhancements.• Led the coordination and documentation of client requirements, facilitating effective communication between clients and internal teams.• Assisted in the development of comprehensive project plans, ensuring adherence to timelines and deliverables.• Participated as a key team member in resolving process and system requirement issues, contributing to successful project outcomes.• Provided subject matter expertise on web-based applications and User Interface best practices, guiding clients towards optimal solutions.

Dallas

Key Responsibilities:- Led special projects including Consulting for Employers and Implementation of 40+ Benefits for clients like American Airlines, Sara Lee Foods, and Cadbury.- Managed project coordination, deadlines, and task assignments, ensuring adherence to timelines and milestones.- Conducted client-facing meetings as SME, articulating project results and industry updates.- Developed comprehensive project plans, guiding benefit plan design, rate analysis, and cost containment.- Provided oversight for new clients, managing interactions and overseeing implementation services.- Managed a team of 17 business analysts across the US and India, ensuring high-quality service delivery.- Directed RFPs and contract negotiations, coordinating resources and vendor relationships.- Produced detailed client reports, led impactful meetings, and fostered strong client relationships.Achievements:- Implemented employee benefits strategies for successful outcomes in high-stakes consulting projects.- Supported vendor selection, audits, and coalition opportunities, enhancing client satisfaction and operational efficiency.- Managed large client groups effectively, demonstrating strong client-facing skills and project management expertise.- Achieved 75% productivity and accuracy in audits and implementation services.- Led offshore vendor selection in India and the Philippines, achieving significant cost savings.- Developed training programs for offshore staff, aligning them with project goals and improving efficiency.- Optimized resource allocation and improved project outcomes through cost-saving initiatives.- Presented quality management strategies to stakeholders, contributing to business objectives and client satisfaction.- Led RFPs and contract negotiations, driving strategic initiatives and client engagement.

Master Of Business Administration (M.B.A.), Project Management (Process Mapping And Improvement)

Engineering, Civil