• Coordinate client projects in accordance with company policies and regulations. • Provide advice and assistance on specific client problems and challenges. • Document risks, issues, decisions, and next steps. • Manage client relationship contacts and records.

• Coordinated with product leads, key global business partners and PMOs.• Coordinated across a broadly dispersed global team.• Prepared, executed and maintained product project plan in Jira. • Tracked and reported status of project tasks, deliverables, and milestones.• Ensured program/project-related risks, impacts and issues were managed according to policy.• Scheduled and led project meetings as needed.

• Coordinated project meetings.• Responsible for deliverables related to internal processes/documentation.• Assisted in release management, tracking milestones and reporting in Jira.

• Led business analysis and provided subject matter expertise for IAM onboarding initiatives.• Partnered with business and technology teams to analyze, interpret, and document requirements for complex business problems and recommend comprehensive technology solutions.• Communication and information flow between business and technology teams.• Assisted app teams with onboarding to ART/ACT.• Led project / systems documentation, monitored & managed project schedules and deliverables in Jira.• Coordinated User Entitlements and AD Groups from app teams.• Drove compliance through expertise of data accuracy, corporate policies, and data security as related to the project.• Interacted with vendors, external industry participants, and regulatory agencies.

• Teamed with groups to facilitate project goals, plan action steps schedule, and implementation, fostered cooperation and involvement from support team and vendors.• Identified internal and/or external resources to ensure successful project completion.• Prepared status reports; actively tracked and maintained a detailed project plan in Jira.• Assisted with project implementation steps and documentation as appropriate; ensured a smooth implementation of project; resolved problems.

• • Managed operational aspects of ongoing projects.• Mediated between project management and planning, project team, and line management.• Reviewed status of projects and budgets, managed, scheduled, and prepared status reports.• Assessed project issues and developed resolutions to meet productivity, quality, and client satisfaction goals and objectives. Developed mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients, and other stakeholders.• Managed professionals with one or more employees who were focused on tactical, operational and some strategic activities within a specified area.

• Supported technology-driven projects and efforts, utilizing SDLA and scrum practices.• Supported one Program Manager and two Project Managers in the PMO.• Led meetings and team discussions.• Identified, recorded, and communicated action items.• Collaborated within a highly matrixed organization on tasks, follow-ups, and approvals.• Prepared and communicated status updates and escalations as needed.• Responsible for document and artifacts management on SharePoint.• Prepared agendas and took meeting minutes.