Lak L. Email & Phone Number

Singapore

Singapore

Singapore

- Lead teams of skilled and multi-functional group- Devise test planning and control activities- Determine risks and objective of testing- Formulate test strategies and detailed test plans for testing of software compatibility- Estimate the effort, organize the equipment, stakeholders and the timescales for design, execution and evaluations stages- Collaborate between Software, Firmware and Hardware team to ensure prompt deliverable- Monitored the progress of the test activities and reviewed the status of the showstopper and high issues with the development teams- Reviewed the status of the project and associated risks involved with the stakeholders

Razer (Asia-Pacific) Pte Ltd

- Engage with project managers in the early stage of project planning phase to understand project scope and requirements.- Develop test cases including manual and automatic from project specifications- Plan and schedule test strategies for each Software project- Repeatedly test and validate each project release and log in bugs in the bug database- Work closely with Software engineers to resolve Software bugs and issues- Work with cross-functional teams, even customers, to improve product qualities

Apple South Asia Pte Ltd

• Provide second level technical support to Apple Customers; create solutions to technical/application client problems and queries• Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate• Verify and register customer information into Apple database’s; perform data entry relating to all support activities• Promote Apple hardware, software and service offerings• Attend relevant product and skill courses and pass on relevant points to team members • Keep management aware of potential areas for product, service and education sales• General administration and phone support duties as required• Ensure adequate support coverage by working evenings and weekends on a rotating shift basis• Participated in projects as per required

Apple South Asia Pte Ltd

- Provide first response guidance for support inquiries concerning iCloud.- Gather data, analyze, escalate, track, and report on issues that affect the different aspects of iCloud, Apple ID, and support.- Communicate directly and independently with Tier 2 advisors, developers, engineers, and functional experts to understand our business problems and processes in order to bring resolution to issues and identify gaps and areas of opportunity.- Create, submit, and post iCloud and Apple ID customer support updates into internal support webpages.- Contribute to the development of customer support process documents.- Perform occasional user acceptance testing for application changes, bug fixes, and new feature implementations associated with iCloud and Apple ID.

Apple South Asia Pte Ltd

- Working closely with SPQA leader discussing the requirements on each project and providing feedback to the project team.- To discover the status of a ‘product’ and any threats to its value, so that the project team can make informed decisions about it.- Documenting found product defects.- Running, creating, and maintenance of test script scenarios, complete with the expected results, all of which are based on direct knowledge of the design and the project requirements.- Perform scripted and exploratory tests ensuring Contact Center projects meet specific business needs.- Becoming a Subject Matter Expert on all Support Programs tools. Transferring knowledge about project requirements, design and scripts.- Participating in weekly checkpoint meetings with key members of the project team.- Participating in Go-Live by validating the program after deployment and supporting the program in warranty by working issue tickets.

Apple South Asia Pte Ltd

• Provide first technical support to Apple Customers; create solutions to technical/application client problems and queries• Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate• Register customer information into Apple database’s; perform data entry relating to all support activities• Promote Apple hardware, software and service offerings• Attend relevant product and skill courses and pass on relevant points to team members • Keep management aware of potential areas for product, service and education sales• General administration and phone support duties as required• Ensure adequate support coverage by working evenings and weekends on a rotating shift basis

Apple South Asia Pte Ltd

• Provide first level technical support to Apple Customers; create solutions to technical/application client problems and queries• Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate• Register customer information into Apple database’s; perform data entry relating to all support activities• Promote Apple hardware, software and service offerings• Attend relevant product and skill courses and pass on relevant points to team members • Keep management aware of potential areas for product, service and education sales• General administration and phone support duties as required• Ensure adequate support coverage by working evenings and weekends on a rotating shift basis

• Provide first level technical support to users• Create solution to user problems and queries• Perform data entry to user activities• Perform general administration and phone duties• Basic promoting of company products• Provide basic computer training to basic starters

• Maintain and resolving error of ‘Robots’ created using Kapow RoboMaker• Basic knowledge of Microsoft SharePoint

Singapore

• Doing checking to ensure no discrepancy found in all maintenance made by employers• Ad-Hoc

Singapore

• Develop program to sort out exceeded overseas leave resulting in tax payable for each employee using visual basic.net, Jakarta POI – HSSF, MS Excel and Oracle 9i Database