Accomplished, motivated and versatile IT professional, with over 15 years’ experience in providing technical support at all levels. An excellent communicator who is able to work on his own initiative, as well as part of a team, with the highest levels of motivation to complete tasks to exceptional standards.Key Skills• Strong background in technical support at all levels - 15+ years' experience in supporting infrastructure technologies, gained in SME to large enterprise environments.• Expertise in MDM/MAM deployment, configuration and support (BlackBerry UEM).• Expertise in endpoint security deployment, configuration and support (Cylance).• Ability to work under pressure to meet designated SLAs in ITIL environments. • Demonstrated ability to learn new technologies quickly and apply effectively.Professional Qualifications• Microsoft Certified IT Professional (MCITP Enterprise Administrator) • Microsoft Certified Technology Specialist (MCTS)• Microsoft Certified Systems Administrator (MCSA)• Microsoft Certified Desktop Support Technician (MCDST)• CompTIA A+, Network+, Server+ & Security+• EXIN ITIL Foundation v3