Miguel Alfonso Cariño Email & Phone Number

Ontario, Canada

Canada

Detail-oriented and tech-savvy professional with a proven track record in administrative tasks, customer service, and digital tools proficiency. Skilled in managing schedules, handling communications, and executing data-driven tasks remotely. Committed to enhancing business operations and providing timely support.

Etobicoke, Ontario, Canada

Georgetown

Philippines

For this role I had gained the experience using Ring Central and further honed my skills with SalesForce and Excel. I was the front line in unit sales and constantly exceeded qoutas.

Philippines

For this role I had gained experience with buyer and seller real estate practices, acquisition and liquidation of Bank Owned property, Bank qualifications/approval for Short Sale and REO property, internet market8ng forms, lead sourcesn CRM or database entry, and finally common lead management systens including Boomtown, E Edge, Market Leader, and.

Ontario, Canada

• Served as first point of customer contact regarding matters such as order management, product complaints, service complaints, adverse events, and general inquiries.
• Provided independent resolution to complex inquires and responsible for investigation of problems related to shipment of products, returns, credits and orders.
• Took ownership and responsibility for initial intake, documentation, and distribution of customer need as required.
• Collaborated with Finance, Patient Operations and Supply Chain departments to meet deadlines and further improve relations with patients and Health Partners.
• Efficient in problem solving and conflict resolution to improve service levels.
• Proficient in Sales Force and JD Edwards applications.

6880 Financial Drive

• Provide professional and responsive customer service to inbound client calls and assist clients with their immediate visa card/financial needs.
• Resolved problems at first point of contact in a friendly and helpful manner to achieve excellent client experience.
• Recommended products and services in line with client’s needs.
• Provided superior and responsive solutions to meet, if not exceed, expectations of clients at first point of contact.

• Maintained and supported diverse and complex applications.
• Prioritized work activities based on importance and urgency ensuring smoother workflow.
• Demonstrated openness to changes by accepting/suggesting new ideas/concepts to achieve work efficiency.
• Always relied upon for flexibility in work shift to meet business requirements.

External agent to boost product/service sales and create brand awareness

• Determined customer needs and recommended the best solutions. Provided prompt and exceptional sales and after-sales service. Secured new and existing accounts.
• Assisted customers in their plan/service augmentation ensuring all their concerns are addressed and resolved.
• Displayed smooth and friendly conflict resolution to achieve customer satisfaction.
• Handled cross product sales (TV, Mobile and Internet services) and consistently exceeded assigned sales targets.

Higher National Diploma, Electrical Engineering Technologies/Technicians, 3.75

Bachelor Of Business Administration - Bba, Global Business Management, 3.75

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Education record