La Keasha Wright Email & Phone Number

Augusta, Ga, Us

Remote

• Successfully completed client Trainer Certification• Guided employees with setting up equipment and system sign on• Provided first line of technical support for class participants• Delivered and facilitated onboarding and classroom instruction ensuring new and existing employees can perform required job duties• Demonstrated effective communication, presentation, questioning, conflict resolution, and management skills• Lead, inspired and provide positive and constructive coaching and feedback to learners• Focused instruction on agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company• Administered effective evaluation and testing techniques to assess trainee performance.• Conducted employee surveys and interviews• Consulted with other trainers, managers, and leadership to track and compiled collected data• Test and review created materials• Review employee performance and learning• Coordinate and monitor enrollment, schedules, costs, and equipment, attendance

United States

Acquired knowledge of sales support representative and medicare sales representative scope of support and responsibilities.Delivered new hire training to sales support representatives.Focused on setting expectations of role and compliance policies and procedures.Assisted in establishing a solid new team to assist with forwarding strong leads.Assist new hire with new orientation tasks, setting up work station, equipment and applications.Guided new hire on troubleshooting steps and best practices to use while using working devices and applications.Presented tools and resources to ensure the success of the learner.Assisted with training and developing new members to newly established sales support and quality assurance team - Successful!

United States

Analyzed data in order to provide technical solutions for a variety of hardware devices and software issues.Developed and delivered new hire and technical training for several lines of business for Apple.Managed and trained 20 - 70 learners at any given time.Quality - Observe calls and chats to be sure critical expectations are met.Successfully took lead on new skill content to be delivered to existing employees.Accomplished first time pass rate of 90% or higher of new employee technical training.End of course survey ratings 98% or higher.With a busy training schedule accomplished all requirements for acquiring Apple Training Accreditation certificate.

Augusta, Georgia, United States

Researched options for home appliance replacements.• Processed sales of major household appliances for home warranty companies.• Researched and purchase appliances order for Rental companies nationwide.• Data entry and record keeping of orders placed status of delivery, payment and installation status.• Developed process for day to day operations.• Trained new coworkers to get them established in their current role.

Biloxi, Ms

Assistant Manager for Drug Demand Reduction Program- Provided administrative support to the installation Drug Testing Program Manager for active dutymembers and eligible DOD civilian employees- Conducted drug testing for military and government employees- Established group/squadron liaisons to ensure confidential testing notification- Provided expert testimony to judicial and administrative proceedings pertaining to urinalysis:documentation, collection, storage, and shipment- Successfully provided training for trusted agents for drug testing, with a 99% pass rate for the course- Implemented drug testing program activities for organized community outreach programs and eventsfor the local community- Used public speaking and communication skills daily, attention to detail- Used internet for research on drug education, trends, etc.Data Entry Clerk/Medical Clerk- Provided administrative support- Handled all incoming and outgoing correspondence and distribute accordingly- Completed all registrations, in processing, out processing, and systems checks- Ensured information is confirmed prior to enrolling patient in the hospital system- Enrolled and educated patient in medical and dental insurance programs- Mentioned as a High Contributor to the Medical squadron.