Laura Kemp Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Oversaw ASP service requests for RPM ASP clients, managing a schedule across clients to track activities, due date, completion date and other information. Engaged with clients and internal groups schedule to schedule and complete services requests. Monitored the activities of internal groups to ensure ASP services requests, such as software deployments, are actioned and completed within specified service levels. Tracked performance standards and key performance indicators, create and manage client dashboards, including internal review and approval process and internal and external distribution process as per contract requirementsLiaised with technical counterparts to collaborate on interdepartmental processes and continuous improvements activities

Toronto, Ontario, Canada

Responsible for the up-front planning and coordination of all software releases by defining, and managing release content and schedules, and conducting status meetings to review deployment processes Communicates with internal departments to ensure software release activities are managed and coordinated as neededWorks closely with the client service team members, delivery, and support teams to manage overall release calendar to identify and mitigate potential conflictsReviews, improves and updates release processes based on past performance and lessons learned during release cycle

Mississauga, On, Canada

As head instructor, I led martial arts and fitness classes and private lessons for students ages 3 to adult.Head coach of East West Competition Team.As the program manager, I developed and implemented new programs, such as a kickboxing program, to bring in more students and revenue to the business. Managed the DELTA Leadership Program, which involves mentoring teens and developing their leadership skills.

Mississauga, Ontario, Canada

Worked on various projects in a matrix structured organization with a team comprised of project and change managers.Assisted the project management processes for the development of a CRM tool for Regulatory and Market Access.Implemented combination of project management and change management strategies for more effective completion of business objectives.Redesigning and managing project management system in SmartSheet.

Brampton, On, Canada

Input and sent patient data into computer system for drug representativesHandled and shipped blood samplesDelivered a variety study medication to appropriate subjectsCoordinated with nurses and doctors to ensure medication was administered according to protocol

Waterloo, On, Canada

Scheduled and ran experiments in Perception and CognitionCoded data obtained from studiesDealt with test subjects and managed their data

Bachelor Of Arts (B.A.), Psychology

Graduated with an Honours Degree in Psychology, specializing in Neuroscience and Social Cognition. Completed a minor in Legal Studies.

Certificate, Project Management

Courses included: Fundamentals of Project Management, Planning and Scheduling, Project Management Systems, Project Risk and Quality.