Customer Service Associate
Current- Translate departmental and company policies into user-friendly guidelines for the mailroom staff. - Collaborate with clients to understand their needs and address any questions or concerns, ensuring a smooth user experience - Lead and guide team members in executing tasks, ensuring alignment with project goals for user requirements. - Actively contribute to project continuity by stepping in to support the team during workload spikes or staff shortages, maintaining project timelines and quality standards. - Maintain the highest level of customer care, showcasing a friendly and cooperative attitude throughout these tasks.