Lakesha L. Email & Phone Number

Largo, FL, US

Managing the daily duties of the L&D team. Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and to meet the changing needs of the business. Ensures that training materials and programs are current, accurate, and effective.Maintains knowledge of new methods and techniques for.

Largo, Florida

• Conduct informative and engaging educational trainings, clinical trainings and certification courses to company employees, nursing teams and physicians. Implement effective teaching methodologies to conduct new hire.
• Training Manual Redesign: Updated policies and procedures to reflect new COVID-19 mandates, and redesigned the manual to give it a fresh, new and innovative appearance.
• COVID-19 Trainings: Collaborated with training colleagues to create new training courses to teach employees how to wear Personal Protective Equipment (PPE), practice good hygiene and adhere to all CDC guidelines.
• CPR & CPD Certifications: Conduct CPR and Certified Dementia Practitioner (CDP) certification courses in order for nurses and restorative aides to earn and maintain their credentials.
• Perform routine audits on the facility’s patient and visitor screening methods to ensure compliance with the organization’s safety protocols and company policies and procedures.
• Observe medication administration to patients to ensure compliance with medical regulations.

Tampa, Florida

• Served in a dual role as a team leader to 20 highly skilled professionals and as a corporate trainer to coach and mentor all new employees. Trained 300+ company employees on how to input data, manage processing.
• Supervisor of the Month Award: Recognized as Supervisor of the Month for leading and developing a team with stellar work ethic and fast turnaround times.
• Special Appointment: Appointed to manage a highly skilled “super user team” to launch a new project initiated by a federal government contract.
• Set and defined a clear roadmap for all employees in order to meet client expectations and established daily goals for the team and viable solutions to ensure they achieve their objectives.
• Screen employees’ incoming and outgoing telephone calls to provide constructive criticism and positive feedback.
• Coach and mentor new employees on how to provide superb customer service.

Tampa, Florida

• Recruited, coached and trained customer service representatives in order to improve business performances, increase customer loyalty and boost customer retention. Managed daily production activities of 250+ employees.
• Streamlined Processes: Boosted efficiency by evaluating a major process and eliminating a time-consuming step that wasn’t necessary.
• Staff Promotions: Coached and trained three team members and assisted them with receiving well-earned promotions.
• Created blended learning activities via instructor-led and web-based modules.
• Managed client relations by meeting banking clients to identify any account issues and devised custom solutions to resolve all problems immediately.
• Documented employee attendance, personal and vacation time and reported all leaves of absence to the benefits department every week.

Tampa/St. Petersburg, Florida Area

• Trained and coached 500+ employees to provide in-depth knowledge and understanding of the appraisal process within the mortgage industry. Designed and published video presentations on how to properly use payment.
• Training Program Development: Solely developed and implemented a 5-phase training program complete with detailed training manuals, video presentations and how-to videos.
• Retention Boost: Tracked turnover rates and implemented retention initiatives to stabilize the company’s turnover rate.
• Tracked and evaluated effectiveness of training activities and programs.
• Tailored training programs to help all employees maintain and improve their skillset.
• Developed one-on-one training programs for employees who needed additional assistance.

Charleston, South Carolina, United States

• Coordinated onboarding processes for new employees and scheduled training classes. Created standard and specialized trainings based on organizational and job needs. Tracked and measured all trainings in order to.
• Identified, facilitated, and monitored company training activities.
• Designed and conducted post-training evaluations and assessments.
• Updated and maintained product knowledge documentation.

Bachelor Of Communications

Mass Media Arts