Lakeshia Wright Email & Phone Number

Decatur, Ga, Us

Atlanta, Georgia

• Awards federal, state, institutional and private sources of financial aid to students • Conducts financial aid interviews with prospective and continuing students and provides accurate information regarding the application process, loan counseling, their eligibility for Federal/State financial assistance, alternative financing, institutional payment plans and debt management as related to their individual educational expenses• Maintains approved tracking system for internal/external applications and missing documents for timely follow up and completion in accordance with company policies and procedures• Monitors and follows up on the status of all pending student loan documents in order to maintain an accurate accounting of each student’s financial aid package through the first disbursement• Ensures that student files are in compliance with federal and state regulations• Creates and evaluates various reports in order to perform bi- weekly audits that aids in the prevention or identification of potential compliance issues within the department and company• Performs verification of financial records in accordance with federal regulations and company policies and procedures• Monitors data and reports to assist Director of Financial Planning and Director of Operations to assist with efficient awarding• Manages and processes all job postings, E-Verify, and I-9 paperwork for student employment on the Atlanta campus to ensure that Mercer is compliant with federal regulations• Coordinates the hiring process of student workers within the department and specific campus• Supervises and trains three student workers within the department to perform routine tasks • Analyzes and accurately processes data to ensure the accuracy of financial records• Researches outside scholarships for students on a weekly basis• Executes all student withdrawals and performs the Return to Title IV funds calculations

Alpharetta, Ga

• Manages a team of 9 employees to maintain inventory and production levels compliant with Kaplan’s and Department of Education’s regulatory standards• Trains departments in Georgia and Florida as well as 5 ground campuses internally on how to process Return of Title IV calculations and how to implement government and company policy changes as it pertains to each department resulting in sustaining Department of Education’s compliance standards• Creates and processes various reports in order to perform weekly, monthly, and annual audits that aids in the prevention or identification of potential compliance issues within the company • Achieved a 100% success rate in the processing of student accounts based on internal metrics, measurements, and feedback• Exceeded the standard level of student accounts processed daily by 50%• Achieved and maintained perfect Quality Assurance and zero Internal Audit defect rates within the department for five years running• Reviews 15 to 20 student accounts daily to ensure accurate refund processing of a school’s refund calculation based on constantly updated knowledge of Department of Education , State guidelines, and Kaplan policies resulting in students• Earned a 100% accuracy rate in the successful completion of workplace assignments ensuring on time delivery• Serves as a subject matter expert responding to operational questions from peers to result in increased productivity, accuracy, and success• Completes numerous special projects (Compliance Escalations, Consolidation of Student Loans, etc.)• Promoted from Refund Processor II to FA Refunds Assistant Supervisor/Trainer of Refunds in August 2013• Selected to attend the 2014 Federal Student Aid Training Conference• Selected to serve on Kaplan’s Refund Spirit Committee to increase employee morale and team efficiencies

Greater Atlanta Area

• Sustained a healthy and interactive atmosphere to maintain classroom control and discipline • Built positive rapport with students, administrators, and parents in order to encourage open communication

Greater Atlanta Area

• Promoted and sold H&R Block financial products and services resulting inthe success of clients reaching their financial goals outside of tax preparation• Conducted tax interviews and research tax questions • Provided tax information to clients as it relates to tax preparation and refer any unresolved client concerns in accordance with the comapny's internal policies• Created and sustained client relationships by providing trust and knowledge as it relates to the client’s individual tax liability resulting in increased customer satisfaction retention rates for the company • Receive Top Tax Preparer of the Year in 2009

Greater Atlanta Area

• Highly skilled in greeting guests, escorting them to tables, and providing them with menu and daily specials• Demonstrated ability to anticipate and address guests’ service needs and thank guests with genuine pleasure• Substantial knowledge of the menus of bars, restaurant, and room service• In-depth knowledge of answering telephones in a suitable manner• Hands-on experience in assigning work tasks and organize activities of dining room workers to make sure timely and polite service to patrons• Proven record of inspecting dining room serving stations for tidiness and sanitation• Able to ensure that special requests are lodged and passed to restaurant staff• Proven ability to adjust complaints of patrons and guests• Comprehensive knowledge to make sure that all guest supplies are filled• Proven ability to obtain reservations as required ensuring correctness

Bachelor Of Business Administration (Bba), Finance, General

Activities and Societies: Alpha Kappa Alpha Sorority, Inc.; Delta Sigma Pi, Professional Business Fraternity

Master Of Science - Ms, Counselor Education/School Counseling And Guidance Services

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