Lakia S. Elam, Mba, Phr, Shrm-Cp Email & Phone Number

College Park, MD, US

Rockville, MD, US

• Human Capital System: Implemented first full-service Human Capital Management System (HCM), including Recruitment and Onboarding, Benefits Administration, Performance Management, Payroll, and Timekeeping; simplified HR.
• COVID-19 Emergency Response: Changed systems and core processes, accommodating workforce changes with innovative programs (Technical Tune-Up); trained managers, moved staff to 100% remote in under seven days without.
• COVID-19 Cost Control Innovation: Created new strategy, reducing monthly costs during pandemic by allocating one-time $500 stipend for home workspace equipment in ‘Make Your Workspace Work’ program.
• HR Program Management: Developed and led large-scale HR programs, projects, and strategies delivering best-in-class experience, i.e., Culture Ride, Talent Share Program, HCM purchase and implementation, and Technical.
• Full Life Cycle Recruitment: Managed full life cycle recruitment process by leading high-performing Talent Acquisition staff.+ Researched, developed, and implemented competitive compensation and incentive programs.
• Employee Relations: Consulted and guided managers and executive leaders, enhancing employee relations initiatives, conceptualizing and deploying programs and processes that strengthen management and employee relations.

Rockville, MD, US

• Onboarding: Upgraded onboarding process increasing engagement with new hires and accelerating acclimation into company culture; increased new hire retention rates and created consistent experience.
• Recruitment and Turnover: Led organization through record recruitment plan execution; reduced turnover by formalizing process and decreased time-to-fill rate; + 2017: Growth rate 1.4%, Turnover 18.5%+ 2018: Growth rate.

New York, NY, US

• Full Cycle Benefits: Championed full cycle benefit administration, including plan design, negotiation, program implementation, and staff utilization; primary contact for vendors and third-party plan administrators.
• Benefits Service Center: Managed outsourced benefits service center, guiding employee inquiries and issues and operating as final escalation point; actively investigated discrepancies.
• Payroll Administration: Administered semimonthly payroll for 200+ full-time, part-time, and seasonal staff members across 30 states.
• Payroll Training: Led training for payroll initiatives, ensuring accuracy of timesheet, payroll, and benefit self-service systems.
• Tax Liability Cost Savings: Discovered errors in state tax liability management; created and executed action plan resolving discrepancy and saving organization thousands of dollars in tax fees in multiples states.
• Payroll: Streamlined payroll, reducing errors and processing times; resulted in more scalable process.

Washington, DC, US

• HRIS Implementation: Implemented Payroll and HRIS system for nonprofit, transitioning from paper process to automated system; saved time, minimized processing errors for HR and Finance staff, improved internal employee.
• Process Improvement: Created process for electronic timesheet and PTO submission; developed customized training materials, trained staff on new process and system.

Landover, MD, US

• Payroll: Processed bi-weekly payroll, including withholdings, deductions, commissions, and time-off balances.
• Benefits: Administered benefits, including claims resolution, open enrollment, routine benefit transactions, and staff communication.
• Recruiting: Advanced recruitment strategies for exempt, non-exempt, and temporary staff; identified top market talent and conducted new hire orientations.

N Bethesda, MD, US

• Culture Change Management: Helped staff transition to new CEO and culture shift, upgraded policies and procedures, increased communication and staff satisfaction with HR services.
• Retirement Plan Overhaul: Changed organizations retirement structure from defined contribution to 403b with discretionary match, saving money and increasing retirement plan enrollment.
• HR Advisor: Advised on policy interpretation, benefits, conduct, development, and organizational change.
• Retirement Plans: Transformed and implemented new retirement plans; increased participation by 80%.
• Internal Investigations: Managed internal investigations and performance improvement plans.
• Budget Management: Built annual budget, ensuring conformity with business objectives.

Bethesda, MD, US

• HR Operations: Directed HR operations for $50MM+, 200 employee industry-leading home remodeling firm.
• HRIS Implementation: Implemented HRIS system, improving and speeding process time, reducing errors, and increasing communication between HR and Accounting.
• Technology Upgrade: Implemented technology initiative for field staff, reducing paper costs, and upgrading field staff experience.

Master Of Business Administration

Bachelor Of Arts, Human Resource Management

Associate Of Arts, Business Management