Lakin Lanich Email & Phone Number

• Serve as the main point of contact for internal and customer resources• Successfully lead projects to migrate legacy phone consoles to Amtelco platform within the healthcare market• Manage cross team build and configuration - server build, telecom integration, paging integration, data imports, and customer training• Create and maintain timelines with internal and external resources• Review project updates, statuses, and timelines with all resources on a weekly basis• Monitor success of project at all levels, provide status to executive level management• Demo front- and back-end software to new customers, project teams, and analysts• Develop schedules for customer data maintenance

Mcfarland, Wisconsin

• Implement call handling and paging software at a facility level for answering service organization and hospitals• Assist in build and translation of organization emergency codes• Train administrators on the back-end build and setup of software• Train end users on software and call handling• Troubleshoot issues in a variety of areas with existing and new customers Implement call handling and paging software at a facility level for answering service organization and hospitals• Train administrators on the back-end build and setup of the software• Train front end operators on the front-end software and different types of calls (i.e. messaging, medical alert code handling, answer/transfer, etc)

Verona, Wi

Coordinator with 7 years of experience working in project management, quality assurance, and coordination. Self- starter with exceptional interpersonal and organizational abilities, and a proven history of managing multiple projects simultaneously while overseeing product quality and team goals. Project Management:• Compiled a list of 30-45 projects for a team of 20+ people, calculated time estimates for staffing needs on each project, and created timeline road maps for each project • Managed and maintained timelines for each project and make updates and changes as needed • Demoed in progress development to customers for feedback and issue response Quality Assurance:• Worked closely with developers and UI designers on development across multiple product lines to review customer need and create exceptional solutions • Directed a team of 20+ people within my department • Reviewed documentation from a healthcare accreditation group and verified requirements worked in software for 114 performance measures and sub-measures • Coordinated executive development overview of over 40 applications for senior management multiple times per year; including event logistics, scheduling, room management, catering, and budget planning• Streamlined processes for executive development overview to reduce number of days, saving over 200 hours of time for senior management and sales staff Epic 2018 Certifications:Resolute Professional BillingCadencePreludeAdditional Epic Certifications:EpicCare AmbulatoryBeaker Clinical PathologyBenefits EngineReference Lab BillingReporting Suite

Amberg, Wi

Managed wait staff and kitchen staff. Maintained business check book, paid salary and distributors. Operated a computerized point of sale system.

Marquette, Mi

Developed a data collection tool to review ice needs and production in a variety of businesses (restaurants, gas stations, etc).