Ensure change initiatives within Salesforce and Marketing Cloud meet objectives by increasing employee adoption and usage. Primary responsibilities include creating and implementing change management strategies and plans, and shape the organizational cultural.• Lead Global Non-profit Organization through technical transformation by implementing change strategies that increased ROI and user adoption of their Constituent Relationship Management (CRM) platform (Salesforce and Marketing Cloud)• Ensured the CRM change initiative met objectives by increasing employee adoption and usage.• Managed changes to business processes, systems and technology.• Created and implemented change management strategies and plans to maximize employee adoption and usage while minimizing resistance• Drove faster adoption, higher use of, and proficiency with Salesforce and Marketing Cloud as well as behavior changes that drove business impact• Guided a cultural shift and changed how the NPO support staff recognized digital solutions as a strategic enabler their approach to save lives, defeat poverty, and achieve social justice• Acted as a coach for senior leaders and executives helping them fulfill their role of change sponsors• Provided direct support and coaching to all levels of managers and supervisors to help their direct reports through CRM initiative transitions• Supported project teams in integrating change management activities into their project plans• Created internal communication content including communications plans and supporting productsChange Management Project Manager (Business Insurance company)• Lead Global Non-profit Organization through technical transformation by managing project timelines and implementing change strategies that increased ROI and user adoption of their Constituent Relationship Management (CRM) platform (Salesforce and Marketing Cloud)• Ensured the CRM change initiative met objectives by increasing employee adoption and usage.

LaKisha has twelve years of experience developing Organizational Change programs to help clients become self-sufficient during technology implementations. Her consulting focus is leading Training initiatives for large transformation projects such as ERP, and Employee Portal/Collaboration platforms from strategy through implementation.She has experience at all levels within a training team, from managing the Training and Readiness work steams to hands-on design, development, and delivery of Training for Salesforce.com, SAP, SharePoint and Oracle WebCenter technologies. Erica’s project experience goes beyond training and change management as she has taken opportunities to grow her skillset with roles that included work in Functional Configuration, User Experience Design, Governance, and Testing.

Organizational Change Management Lead, Global Technology Manufacturer (8,000* impacted employees) • Led the design and development of a comprehensive Organizational Change Management (OCM) strategy and plan for an Salesforce transformation project, including training, communications, and system development.• Established schedule and managed the implementation of the plan. • Establish Executive Sponsor and Change Champion networks as well as to develop and manage to Key Performance Indicators (KPIs).• Developed outreach tactics for partner management, including medical providers and hospital staff, to ensure appropriate dissemination of key messages and materials.Organizational Change Management SME, Global Software Company (2100 impacted employees) • Provided guidance and assistance in the development of a comprehensive OCM Strategy and OCM Plan for a Cloud Computing Software Development company.• Managed input from teammates, providing feedback and direction. Helped manage final deliverables, including researching and resolving technical issues with the client supplied templates and tracking client requested changes.

• Responsible for all aspects of training facilitation and deployment • Managed a pre-implementation “refresher” training program including new materials and a detailed schedule to provide ongoing support and encourage further skill development after the initial Go-Live date was delayed • Managed and coordinated the training development and delivery schedule for an SAP Upgrade and ITIL transformation to approx 1,500 users • Determined training requirements and needs for unique stakeholder groups• Managed development of ad-hoc job aids and workarounds required to support the business immediately before and after Go-Live• Managed batch enrolling process for 5,200+ unique end users and maintained learning activities in LMS including additions and changes for 1,400+ unique course offerings• Managed training logistics for end users and 900+ new hires• Researched & resolved scheduling issues for trainers• Created and conducted Train the Trainer for multiple deployments • Managed training delivery across multiple tiers of training, including computer based, instructor led, and virtual learning

• Designed, developed and implemented staff development programs• Conducted training presentations to large diverse groups• Worked collaboratively with human resources, operations, and training teams to deliver world class training and organizational development initiatives• Assessed needs for skill development and growth for hourly and management staff• Developed and conducted leadership training and technical training for hourly and management staff• Ensuring alignment of training and development initiatives to drive productivity and quality initiatives• Built lesson plans and training curriculum• Knowledgeable in performance improvement principles in system thinking• Able to effectively communicate ideas and recommendations orally and in writing to a wide spectrum of contacts; effectively present information; and establish and maintain cooperative working relations in a multicultural environment• Influential across the organization, continuously identifying change opportunities that drove and improved productivity, and significantly changed and transformed the organization at the leadership-level and the workforce-level