La Kisha Cole Email & Phone Number

Arlington, Tx, Us

Texas, United States

Enhanced Customer Experience: Provide exceptional customer service by responding to and managing daily inbound inquiries through phone and chat services, ensuring high levels of customer satisfaction and adherence to service level agreements.Technical Support & Training: Deliver comprehensive feature training related to ClearCaptions products and services, aiding customers in understanding and utilizing captioning technology effectively to improve their communication experience.Account… Show more Enhanced Customer Experience: Provide exceptional customer service by responding to and managing daily inbound inquiries through phone and chat services, ensuring high levels of customer satisfaction and adherence to service level agreements.Technical Support & Training: Deliver comprehensive feature training related to ClearCaptions products and services, aiding customers in understanding and utilizing captioning technology effectively to improve their communication experience.Account Management: Conduct thorough account maintenance, including updating customer records, handling usage questions, and ensuring accurate data capture within Salesforce CRM, adhering to standard operating procedures.Billing Support: Efficiently manage and respond to incoming billing support requests by identifying and addressing customer issues, managing purchase orders, and completing vendor forms.Account Security Support: Handle security-related inquiries, complete security questionnaires with accuracy and confidentiality, and develop solutions for managing security-related questions.Financial Guidance: Provided customers with clear and actionable advice on managing their accounts, aligning with best practices in personal finance.Team Collaboration: Work collaboratively with global colleagues to foster a high-quality, results-driven, and team-oriented environment, contributing to the overall success of customer experience operations.Communication Excellence: Utilize strong verbal and written communication skills to explain complex information concisely, ensuring clear understanding for customers with diverse needs, including those hard-of-hearing. Show less

Chat Moderator (Dec 2020 - May 2024) - B2C🔍 Moderating Online ConversationsSpearheaded the monitoring and moderation of diverse online chat sessions, ensuring strict adherence to community guidelines.Successfully maintained a respectful and engaging environment, leading to a 30% increase in user participation and positive feedback.🤝 Customer Interaction and SupportExcelled in responding to user inquiries, leveraging my strong communication skills to enhance… Show more Chat Moderator (Dec 2020 - May 2024) - B2C🔍 Moderating Online ConversationsSpearheaded the monitoring and moderation of diverse online chat sessions, ensuring strict adherence to community guidelines.Successfully maintained a respectful and engaging environment, leading to a 30% increase in user participation and positive feedback.🤝 Customer Interaction and SupportExcelled in responding to user inquiries, leveraging my strong communication skills to enhance user experience significantly.Developed and implemented customer support strategies that resulted in a 25% improvement in user satisfaction ratings.🕊️ Conflict ResolutionPioneered conflict resolution strategies in online forums, effectively reducing instances of inappropriate behavior by 40%.Cultivated a harmonious community atmosphere, recognized for excellent problem-solving and mediation skills.🌐 Community EngagementActively engaged with the online community, initiating and participating in conversations that boosted user engagement by 35%.Implemented creative approaches to foster a vibrant and interactive user base, contributing to the growth of the online community.📊 Feedback and ReportingConsistently provided insightful feedback to management on community trends and user behavior.Played a pivotal role in identifying areas for improvement in the moderation process, leading to enhanced operational efficiency.💻 Tool Proficiency and AdaptationDemonstrated proficiency in various digital communication tools and platforms, staying at the forefront of online moderation practices.Adapted swiftly to new technologies, contributing to the team's ability to stay ahead of emerging trends in digital communication. Show less

Texas, United States

Digital and Graphic Specialist (Dec 2020 - Oct 2023). B2B , B2C, CAD🚀 Innovative Entrepreneurship and Diverse Skill SetPioneered various digital projects, leveraging my extensive skill set in computer systems, data entry, AI, prompt engineering, and artistry.Successfully brought numerous client visions to life, recognized for creativity and technical proficiency, leading to a 40% repeat client rate.🌐 Experienced Management and Team LeadershipExpertly guided… Show more Digital and Graphic Specialist (Dec 2020 - Oct 2023). B2B , B2C, CAD🚀 Innovative Entrepreneurship and Diverse Skill SetPioneered various digital projects, leveraging my extensive skill set in computer systems, data entry, AI, prompt engineering, and artistry.Successfully brought numerous client visions to life, recognized for creativity and technical proficiency, leading to a 40% repeat client rate.🌐 Experienced Management and Team LeadershipExpertly guided project teams towards success, applying over 25 years of management experience to foster a collaborative and productive work environment.Achieved key project milestones efficiently, resulting in a 20% increase in project delivery efficiency and client satisfaction.💡 Technical Expertise in Microsoft Office and Google WorkspaceDemonstrated exceptional skills in Microsoft Office and Google Workspace applications, enhancing project workflows and data management.Developed and implemented innovative solutions using these platforms, leading to a 35% improvement in data processing and reporting accuracy.👩‍💻 AI, Prompt Engineering, and ArtistryApplied AI and prompt engineering techniques to optimize project outcomes, resulting in a 25% improvement in user engagement for digital products.Utilized artistic skills to create visually compelling designs, significantly enhancing the aesthetic appeal and user experience of digital interfaces. Show less

Texas, United States

Human Resources / Training / Onboarding Specialist (May 2017 - Jan 2021). B2C🔍 Recruitment & OnboardingEfficiently managed full recruitment cycle, reducing time-to-hire by 30%. Enhanced candidate quality and streamlined onboarding processes.📚 Training & DevelopmentCreated and delivered impactful training programs, improving employee performance by 40%. Fostered continuous learning and skill enhancement.💼 HR Management with PeopleSoftUtilized… Show more Human Resources / Training / Onboarding Specialist (May 2017 - Jan 2021). B2C🔍 Recruitment & OnboardingEfficiently managed full recruitment cycle, reducing time-to-hire by 30%. Enhanced candidate quality and streamlined onboarding processes.📚 Training & DevelopmentCreated and delivered impactful training programs, improving employee performance by 40%. Fostered continuous learning and skill enhancement.💼 HR Management with PeopleSoftUtilized PeopleSoft for HR tasks, achieving 25% improved operational efficiency. Meticulously maintained employee records.🤝 Staffing Strategy & CollaborationCollaborated with department heads for staffing strategies. Achieved 100% fulfillment of staffing requirements on schedule.🕒 Supervisory Role & SchedulingSupervised and scheduled staff, maintaining high compliance with company policies. Improved employee satisfaction and productivity by 15%.🔗 OSHA Compliance & SafetyMaintained a safe work environment, compliant with OSHA standards. Reduced workplace incidents by 50%.🕊️ Care Center ManagementDirected care center operations, ensuring dignified handling of the deceased. Elevated client satisfaction by 20% through efficient management.👥 Conflict ResolutionHandled employee concerns effectively, reducing disputes by 60%. Created a supportive and harmonious work environment.📈 Employee Training & Record KeepingConducted regular training for ongoing development. Maintained detailed records and managed an organized morgue, ensuring high standards of operation. Show less

Dallas, Texas, United States

Life Cherished Mortuary and Memorials LLC: A Beacon of Compassion and Professionalism🌹 Embalming and Body PreparationOur team's respect and attention to detail shine in tasks like preparing a beloved matriarch for her farewell, deeply touching her family with our tender portrayal of her unique characteristics.💼 Pre-need Insurance ServicesWe offer customized pre-need insurance plans, like assisting an elderly couple to plan their end-of-life ceremonies, alleviating… Show more Life Cherished Mortuary and Memorials LLC: A Beacon of Compassion and Professionalism🌹 Embalming and Body PreparationOur team's respect and attention to detail shine in tasks like preparing a beloved matriarch for her farewell, deeply touching her family with our tender portrayal of her unique characteristics.💼 Pre-need Insurance ServicesWe offer customized pre-need insurance plans, like assisting an elderly couple to plan their end-of-life ceremonies, alleviating their concerns about leaving any burdens on their family.🎩 Funeral Director ServicesOur funeral directors handle every aspect of memorial services with empathy and precision. For example, we recently earned praise for managing all logistical elements of a service, allowing the family to focus on celebrating their loved one’s life.📹 Digital Recording and Memorial VideosWe provide digital services such as creating memorial videos. A notable example is a video for a young musician, featuring personal photos and clips of performances, which continues to comfort his family and friends.In our dedication to end-of-life services, Life Cherished Mortuary and Memorials LLC stands as a compassionate guide, easing the journey of honoring and remembering loved ones. Show less

Dallas-Fort Worth Metroplex

Accounts Receivable Specialist (Dec 2012 - Feb 2015 ) B2B 📑 Contract Analysis & Billing AccuracyEnsured precise billing by reviewing and analyzing multiple accounts. Regularly corrected billing discrepancies to maintain accuracy.🤝 Customer Relationship ManagementFostered strong relationships with both internal and external clients, ensuring effective communication and trust.🔍 Payment Research & Plan NegotiationInvestigated misapplied or missing… Show more Accounts Receivable Specialist (Dec 2012 - Feb 2015 ) B2B 📑 Contract Analysis & Billing AccuracyEnsured precise billing by reviewing and analyzing multiple accounts. Regularly corrected billing discrepancies to maintain accuracy.🤝 Customer Relationship ManagementFostered strong relationships with both internal and external clients, ensuring effective communication and trust.🔍 Payment Research & Plan NegotiationInvestigated misapplied or missing payments and negotiated effective payment plans, enhancing customer satisfaction and financial accuracy.📊 Data Reporting & AnalysisDeveloped comprehensive reports in Excel, aiding strategic decision-making and providing essential financial insights.📚 Staff Training & SupportAssisted in training new accounts receivable staff, contributing to the team's overall efficiency and knowledge.🔖 Credit Policy ComplianceConducted thorough reviews of customer accounts and credit information, ensuring compliance with the company’s collection policies.💰 Financial ManagementManaged data input and cash applications for General Ledger closes, enhancing the accuracy of financial reporting.📬 Invoicing & Customer Follow-UpHandled invoice processing and customer follow-ups, ensuring timely payments and resolution of financial discrepancies.🔄 Account Monitoring & AnalysisMonitored accounts on hold, analyzing SAP data to provide recommendations and resolve discrepancies.📉 Delinquency ManagementEfficiently managed databases of delinquent accounts, consistently exceeding corporate collection goals.🔎 Issue ResolutionResolved complex financial issues, including NSF checks, credit reversals, and fraudulent accounts, maintaining financial integrity. Show less

Bachelor Of Science - Bs

Associate'S Degree

Associate Of Arts And Sciences (A.A.S.), Mortuary Science And Embalming/Embalmer

Activities and Societies: Certified cremation arranger, Elected Sergeant of arms

Certificate, Medical/Clinical Assistant