Lakkhita Kodituwakku Email & Phone Number

North Province, Maldives

Maldives And Thailand

As part of the Soneva Leadership and Development (LEAD) program, I participated in a structured initiative designed to cultivate future leaders within the organization. I was honored to achieve a position in the top three performers.Spearheaded the establishment of the Innovation and Quality Manager role within Soneva, outlining comprehensive goals, objectives, and deliverables across various timelines. This initiative constitutes a pioneering endeavor for the brand, previously absent… Show more As part of the Soneva Leadership and Development (LEAD) program, I participated in a structured initiative designed to cultivate future leaders within the organization. I was honored to achieve a position in the top three performers.Spearheaded the establishment of the Innovation and Quality Manager role within Soneva, outlining comprehensive goals, objectives, and deliverables across various timelines. This initiative constitutes a pioneering endeavor for the brand, previously absent, thus laying a robust foundation for the role's execution and future development.I led the development of Soneva's brand standards, marking a significant milestone as the first comprehensive set of guidelines for the brand. This initiative involved thorough research into global hospitality trends, meticulously fused with the distinctive offerings that define Soneva.Successfully implemented iAuditor across all four resorts, facilitating daily inspections of arrival villas, restaurants, engineering, IT infrastructure, and manager on duty checklists. From January 2024 to May 2024, over 2500 inspections have been logged, identifying over 3000 standards issues across all resorts.I assume responsibility as the custodian of the Forbes Standards for Soneva.Organizing strategic meetings and corporate events for Soneva which brings together all the senior leadership from the corporate team, and all heads of teams of each resort. Strategic meetings involve operational presentations across all functions including brand level presentations.Successfully maintained a guest satisfaction score (YTD 2024) of 96.92% for Soneva Fushi, 95.10% for Soneva Jani, 96.80% for Soneva Secret 2024 and 95.87% for Soneva Kiri. This achievement involved daily monitoring of guest complaints and conducting critical root cause analysis.Managing Health and Safety audits for Soneva, developing the brand's first-ever Security manual and crisis management manuals in collaboration with StaySafe Hospitality. Show less

Maldives

Quality: Managing the entire QA framework (FOH & HOH SOP's, policies, brand standards, best practices, benchmarking etc.) by conducting periodic assessments with all teams and conducting the best practice audits at both Soneva Fushi and Soneva Jani.Guest experience: Successfully maintained a GSS score of 96% and online score 98.57% by critically analyzing the guest voice to understand service, product or operational glitches and facilitated structured innovation sessions to identify… Show more Quality: Managing the entire QA framework (FOH & HOH SOP's, policies, brand standards, best practices, benchmarking etc.) by conducting periodic assessments with all teams and conducting the best practice audits at both Soneva Fushi and Soneva Jani.Guest experience: Successfully maintained a GSS score of 96% and online score 98.57% by critically analyzing the guest voice to understand service, product or operational glitches and facilitated structured innovation sessions to identify areas of improvement and new ideas based on feedback.Mystery Audits: Partnering with external agencies (LRA, GDI, LQA, IAuditor) to assess the guest journey and emotional experience. Analyzing, identifying and initiating corrective actions with the relevant teams based on the guest experience.Learning & Development: Collaboration with L&D and departmental trainers to identify, plan and execute trainings for hosts based on requirements identified through guest feedback, observations, internal audits and mystery audits.Admin: Managing the resorts performance KPIs (ranging from hosts, guests, sustainability index, online and offline reputation and key financial metrics) and reporting on a monthly basis to the MD of operations, GM, RM and relevant heads of teams.Ad-Hoc projects: Taking on initiatives where ever required. For ex: completely took initiative of the implementation of Knowcross and the Soneva app by collaborating with relevant heads of teams and key stakeholders to ensure smooth execution.Daily Operations: Closely working with all Heads of Teams, GM, and RM to observe operations and identify areas for improvement and action suitable solutions. Taking on the role of Manager on Duty periodically or when required. Show less

Colombo

Responsible for monitoring and reporting on brand consistency of operations across the group which includes 15 properties (11 in Sri Lankan & 4 in the Maldives) and center functions (Marketing, Sales & Reservations, T&D, etc.). CHML achieved the most ‘Valuable Hospitality Brand in Sri Lanka’ during 2019. Job role entails the following, Developing and managing the QA framework to measure adherence to brand standards. Developing, communicating, and training… Show more Responsible for monitoring and reporting on brand consistency of operations across the group which includes 15 properties (11 in Sri Lankan & 4 in the Maldives) and center functions (Marketing, Sales & Reservations, T&D, etc.). CHML achieved the most ‘Valuable Hospitality Brand in Sri Lanka’ during 2019. Job role entails the following, Developing and managing the QA framework to measure adherence to brand standards. Developing, communicating, and training stakeholders (GM’s, HOD’s, Center Functions, etc.) on the systematic QA tools. Developing and reviewing brand documentation for operations and center functions by way of policies, processes, and standards.Project manager - for mystery audits to monitor and report on the adherence to brand standards and consistency in product and service delivery across the group. Communication of process improvements and recommendations are integral. Brand Auditor - Responsible for monitoring and reviewing brand standards compliance across all hotels covering all BOH and FOH operations (Kitchen, Housekeeping, Front Office, Food & Beverage, and Training & Development etc.). Completed 200+ live inspections. Managing and building relationships with teams of center functions, GM’s, HOD’s, etc. to provide guidance and support on operations, brand standards, and continuous improvement. Research Lead - responsible for research & development to understand new trends, and enhance the guest journey.Testing & implementing new products and services to enhance brand offering/guest journey. Responsible for reviewing, analyzing, implementing and improving customer service metrics.Responsible for monitoring and reporting on guest satisfaction data/ guest voice through social media, ReviewPro and other internally developed guest feedback mechanisms. Show less

Sri Lanka

Sri Lanka

Mystery Auditor & project manager responsible for evaluating 3–5-star hotels across Sri Lanka, Maldives, and the Middle East. Training, recruiting, and managing evaluators across 10+ countries. Responsible for individual sales targets and building strategic partnerships.Responsible for building proposals for pitches, planning for resources, and budgeting.Responsible for ensuring all client expectations, project deliverables are concluded under strict timelines… Show more Mystery Auditor & project manager responsible for evaluating 3–5-star hotels across Sri Lanka, Maldives, and the Middle East. Training, recruiting, and managing evaluators across 10+ countries. Responsible for individual sales targets and building strategic partnerships.Responsible for building proposals for pitches, planning for resources, and budgeting.Responsible for ensuring all client expectations, project deliverables are concluded under strict timelines and budgets.Collating and deriving insights using complex data sets obtained through research and presenting to key stakeholders. Show less

Sri Lanka

Management Trainee Quantitative Research

Served Brandix Essentials Ltd. for a period of 5 months as Intern HR & Admin Administrated Transport Operations at the HR Department Computing, calculating, reporting and analyzing of daily costs and monthly cost sheets for transport operations

Master Of Business Administration, Mba With Hospitality Management

Bachelor Of Science - Bs, Business, Management, Marketing, Second Class Upper Division

Activities and Societies: Represented Imperial Institute of Higher Education First XI Football Team (2011 -2014) Vice Captain First XI.

Education record

Activities and Societies: Active member of the interact club (2008 -2011) and the Secretary of the Trinity College Interact Club Trinity.

Lean Six Sigma Green Belt (Commercial), Project Management

Lean Six Sigma Green Belt Training & Certification - Simulated Project Completed (Live project to be completed)