* Manage front desk operations, including:-Check-in/check-out procedures.-Room assignments and key management-Handling special requests and preferences*Supervise and train front office staff, fostering a culture of excellent customer service through:-Coaching and mentoring-Performance evaluations and feedback-Team-building initiatives*Coordinate room allocations, ensuring optimal occupancy and revenue management by:-Analyzing demand and forecasting trends-Optimizing room inventory and pricing strategies-Minimizing overbookings and no-shows*Handle guest complaints and feedback, resolving issues promptly and professionally through:-Active listening and empathy -Problem-solving and conflict resolution -Follow-up and follow-through*Collaborate with other departments (Housekeeping, F&B, etc.) to ensure seamless service delivery through:-Regular meetings and communication-Joint problem-solving and initiative implementation-Cross-training and support*Monitor and control room inventory, minimizing overbookings and no-shows by:-Utilizing hotel management software (PMS- Opera)-Analyzing data and trends*Implement and enforce hotel policies, procedures, and standards through:-Training and orientation programs -Corrective action and feedback*Maintain accurate records and reports, analyzing data to optimize front office performance through:-Performance metrics and KPIs-Customer satisfaction surveys and feedback*Ensure compliance with safety and security protocols, maintaining a secure and welcoming environment through:-Incident reporting and response-Collaboration with security and safety teams*Develop and implement process improvements, increasing efficiency and guest satisfaction through:-Continuous evaluation and assessment-Implementation and monitoring*Lead by example, promoting a positive and inclusive work environment through:-Open communication and transparency-Recognition and reward programs-Team-building and social events.

- Manage front office operations, including check-in/check-out, room assignments, and guest services- Utilize our digital concierge platform to personalize guest experiences and respond to guest inquiries- Collaborate with other departments to ensure seamless operations and maximize guest satisfaction- Analyze guest data and feedback to identify trends and areas for improvement- Develop and implement strategies to increase guest loyalty and retention- Stay up-to-date with the latest hotel software and systems, including PMS, CRM, and revenue management tools- Lead and mentor a team of front office associates to achieve exceptional performance and guest satisfaction

- Delivering exceptional customer service as a Front Office Associate at Aloft outer ring road where technology meets hospitality and innovation meets tradition.- Utilizing innovative technology such as mobile check-in, check out and AI-powered chatbots to streamline check-in/check-out processes and enhance the guest experience"- Leveraging digital platforms to manage room assignments, process payments, respond to guest inquiries, and personalize guest experiences in an efficient and personalized manner- Collaborating with a dynamic team of hospitality professionals, including front office, housekeeping, F&B, and engineering staff, to ensure seamless operations, maximize guest satisfaction, and stay ahead of the competition- Staying ahead of the curve with ongoing training and adoption of the latest hotel software and systems, including PMS and other data platforms- Committed to providing personalized experiences that exceed guest expectations, whether through traditional hospitality, cutting-edge technology, or creative problem-solving- Thriving in a fast-paced environment where no two days are the same, and constantly seeking opportunities to improve processes, guest satisfaction, and overall hotel performance.- Proud to be part of a next-generation hotel that combines tradition with innovation, people with technology, and hospitality with efficiency.- Continuously learning and growing in a role that requires strong communication skills, technical expertise, and a passion for delivering exceptional customer experiences.

- Process guest check-ins and check-outs- Manage room assignments and activate room keys- Process various payment types- Answer and respond to guest inquiries- Collaborate with housekeeping regarding room readiness- Communicate parking and dispatch bell staff/valet as needed- Provide guests with information on the property and local attractions- Run daily reports and identify special requests- Balance and drop receipts according to specifications- Comply with company policies and procedures- Develop positive working relationships with colleagues- Perform other reasonable duties as requested by supervisors.

- Assist in setting up the front office area, including installing and configuring front office software and systems.- Participate in training sessions to learn hotel policies, procedures, and systems.- Collaborate with the pre-opening team to ensure a smooth and successful opening.- Develop and implement processes and procedures for front office operations.- Conduct mock check-ins and check-outs to test systems and processes.- Coordinate with other departments to ensure a cohesive guest experience.- Perform other duties as assigned by the Front Office Manager/Duty manager