Lakshan Perera Email & Phone Number

Perth, Wa, Au

Subiaco, Western Australia, Australia

• Provide first and second level IT support to end-users, resolving hardware, software, and network issues across Windows and MacOS platforms• Install, configure, and maintain computer systems and peripherals• Manage user accounts and access permissions in Active Directory (On-Prem & Azure) and across multiple systems• Provide Office 365 administration support, ensuring smooth operation and resolving issues for all users• Execute routine maintenance tasks and perform system updates• Provision new hardware (desktop and mobile devices) using Intune MDM for iOS & Android for streamlined deployment and management• Oversee asset management, including tracking and managing IT hardware and software assets• Manage communication services, including SIM provisioning and support, as part of ICT operations• Assist in troubleshooting Dynamics 365 user issues• Connect to Dataverse using SQL to export data into spreadsheets for reporting purposes and to assist users• Provide technical guidance and assistance to staff regarding IT-related issues• Document IT procedures & maintain knowledge base articles for IT dept. & user reference• Work with IT Manager to optimize IT infrastructure and enhance operational efficiency• Utilize PowerShell scripting to improve efficiency and automate tasks for IT dept. & end users• Design and implement Power Automate flows to streamline processes and enhance staff productivity

Fiona Stanley Hopital, Western Australia

• Responsible for supporting end users through BMC Remedy ticketing system in incidents, work order or change request.• Responsible for pushing software packages by Microsoft Endpoint Configuration Manager and adding into Active Directory.• Basic Network Administration• Supporting Microsoft Office 365 and Windows 10 issues.• Supporting VMware Clients.• Building and deploying Thick clients & Thin clients throughout Fiona Stanley hospital.• ICT Asset management.• Troubleshooting Software and Hardware Issues.• Microsoft PowerShell scripting

Perth, Western Australia, Australia

1. Providing customer service and guiding customers to their desired locations.2. Using time management skills and efficient cleaning methods to meet deadlines.3. Communicate on a regular basis with the management team regarding all cleaning tasks.4. Working alongside other cleaners to complete sizable jobs in shopping centres.5. Training new staff.6. Occasional supervision.

Bachelor'S Degree, Computer Science (Major. Software Engineering)

Awards : Peter Fillery Best Undergraduate Tertiary Student Project of the Year Finalist: WAIITA INCITE Awards 2019. Applied IT Project.

Acs Professional Year Program (Ict), Information Technology

1. Performance in business meetings 2. Workplace communication 3. Business writing 4. Reporting to managers 5. Australian workplace.

High School Diploma, Information Technology

University Foundation Program, Information Technology

Sql Intermediate Certification, Database Administration