Lakshay Nagpal Email and Phone Number

Have to Handle And Resolve Customer Queries Over the Phone and Provide The Best Resolution To the Customers.

- Engage with customers in real-time through chat and provide prompt, courteous, and effective support.Address customer inquiries, concerns, and technical issues related to our products/services with professionalism and empathy.- Guide customers through troubleshooting steps to identify and resolve their problems efficiently.Ensure each customer receives personalized attention and a positive experience while using our chat support service.- Collaborate with other team members and cross-functional departments to find solutions for complex issues.- Document customer interactions, feedback, and resolutions accurately in our internal systems.Stay up-to-date with product/service updates, policies, and processes to provide accurate and reliable information to customers.- Identify patterns in customer inquiries and feedback to contribute to process improvements and enhance overall customer experience.- Act as a brand ambassador and maintain a high level of product knowledge to promote customer loyalty and retention.

- Worked on Hunter software for risk assessment of credit card applications in the Fraud Control Division.- Analyzed applicant matches and retrieved reasons for previous declines from other banks/NBFC (Non-Banking Finance Corporation).- Managed cards pre-acquisition portfolio at FCU (Fraud Control Unit of RBL Bank, Paisabazaar, Bajaj).

- Monitored the screening and sampling process of credit card applications- Reviewed and sampling applications based on CIC triggers- Reviewed Credit Card applications on ISO 9001-2008 certified processes of risk- Managed Company risk profiles

- Worked as a sampler in the Fraud Control Division- Worked on HDFC bank's proprietary internal software for risk assessment