Lakshitha Bandara Email and Phone Number

As a dedicated IT professional with over 2 years of experience, I specialize in ERP systems, SQL database analysis, and solving complex IT problems. My journey as a Product Support Engineer has been defined by my ability to identify and resolve issues, ensuring seamless functionality for users and guiding customers to effectively utilize their ERP systems.Currently, I am the Lead Product Support Engineer at Sumathi Group of Companies, where I lead a team in providing top-notch support and technical solutions. My expertise extends to both product and technical support, and I have a proven track record of helping customers optimize their systems.Key Projects:- DSI Waves: Successfully integrated ERP POS with IFS, enhancing operational efficiency and user experience.- Royal Mall: Provided comprehensive system analysis and support services for restaurant and hospitality management, bar, and cafe systems.- Sarasavi Bookshop: Managed system migration and provided continuous product support to ensure a smooth transition and improved performance.- Vijaya Resort: Enhanced hospitality management systems and provided ongoing system support to improve service delivery.- Helanka: Delivered reliable support services, ensuring system stability and performance.- Minsara Bookshop: Oversaw system migration and provided product support, minimizing disruptions and maximizing system effectiveness.My passion lies in leveraging technology to solve problems and enhance user experiences. I maintain strong communication with IT Managers and collaborate closely with cross-functional teams to drive product improvements and customer success.I am continuously advancing my skills and knowledge, currently pursuing a Bachelor of Software Engineering at Cardiff Metropolitan University. Let's connect to explore how I can help your organization achieve its IT and ERP system goals.