Lakshman B Email and Phone Number

*Manage Returns Center (RC) operations for Large and Furniture shipments pan India. *Own and drive reliability and performance metrics of RC's pan-India pertaining to Inbound, Outbound, Inventory, space utilization and liquidation* Work with central and regional teams teams to deliver the annual AOP on Cost reduction, Inventory Accuracy and productivity.*Work with central planning, design, category, product and control tower teams on deliverables *Drive daily monitoring and adherence for all KPI’s with regional teams.

Category & Logistics management for India’s first B2B portal in the hotel and food chain sector [HORECA] for all commodities including fruits and vegetables, meats, pules and grains.Built and on boarded the complete supplier network for sourcing of over 4200 SKU's. Managed all functions of operations including warehousing, transportation, and end delivery.Influence and controlled sourcing options in all categories to transfer maximum profitability to the end customersPenetrated the supplier network further to source directly from co-ops and farmersOptimize and improve efficiency in all facets of operations to to improve on cost and reliability metrics

Managed central operations of a south India’s largest petrol bunk including all facets of transportation, inventory, re-ordering, handling a staff of 55 personnel. Also handled all activities relating to delivery and tracking of all petrol, diesel, and lubricant products as well as customer grievancesHandled CRM for new clients, cash management policies, AR, AP and compliance.

Was the central operations SPOC for the complete retail operations and customer service channel pan India.