Program managed ~ 25 Identity stories (Blogs & Case studies)Built a streamlined process for Identity Evidence productionDeveloped a comprehensive Identity evidence tracker as a tool for Evidence project management and stakeholder visibilityUpdated dashboards for all published, pipeline & in progress evidenceManaged ~100 stakeholders and built trust as the primary contact for Identity EvidenceCreated Gap analysis for all Identity evidence from end of FY19 – current to enable business development effortsContinued to monitor the lead channels and added leadsPublished regular status reports (weekly/bi-weekly) Generated ad-hoc reports for customer groups Managed various customer/partner groups and internal cross functional teams to resolve dependenciesStreamlined processes for disseminating information to BP writers and managing requirements and updates

Vendor management for EA game development teamsStreamlined vendor information and due diligence processBusiness development – onboarded 200+ vendorsDesigned audit reports for strategic partnersIdentified efficiency improvements for vendor management portal

Rapidly expanded responsibilities from float teller to personal banker within a yearManaged vault operations and branch audit reportsStreamlined bank processes for wire transfers, overdrafts, and new accountsResolved issues and trained colleagues for new teller cash recycler machines

Managed key corporate accounts and 10+ high-value open programs for AsiaBusiness development and market analysis to add customer accounts to databaseCross-functional collaboration for marketing campaigns for 50+ programsCustomer-focused approach for program placement for individuals and key accounts

Sales for Canadian RESP education savings plans – awarded “best new employee”