Point of contact for the client and senior managementMaintain accurate report of production trafficMonitor service Level Agreements based on predetermined metricsResponsible for sending service Recovery Reports to the clients within 24 hoursTimely flagging of issues to the client /Senior ManagementEscalating to the tech team in case of technical issues and follow-upPlan and reserve staffing for queues during peakDevelop strong interpersonal relationships with the teamCoach, counsel and train team members to enhance performance and arrest attritionDevelop an environment that provides motivation and development opportunitiesIntroduce initiatives for team developmentResponsible for analyzing the data on the work-flow and design shift patternsDevise an action plan for reducing the error rate for the revisionsConducts performance appraisal and one –on-one reviewsSupport and develop direct reports at work

Facilitating smooth production flow.Maintaining professional relations with the clients via phone and email.Dealing with work orders, production information and updating Management Information System.Assisting the team during production.Constantly monitoring the performance of the production staff.Identifying the weaker areas of the individuals and implementing training plan to enhance their performance.Liaising with training providers and providing materials relevant to training.

Served as an offside graphics artist representing Inboit Solutions (ProGifts Inc) focusing on creation/recreation of logos, designing tradeshow displays, banners, fliers, brochures and templates.

Managing training programs and ensured in-team trainers were adequately trained and up to speed Designed and scheduled training programs with quality of content Assessed operational requirements by interacting with operations managers and client trainers Improved the training curriculum based on the feedback from the operations center and the traineesEnsured training was effective and motivational and the quality of people who came out of training was high (technical knowledge and creative thinking)Interfacing with clients to develop and rollout customized training curricula Worked alongside the operations managers and the human resources team to ensure that adequate training of employees was in place to meet production commitments Analyzing and preparing weekly, monthly & annual training reports & process flow to top management review