Remote L1 Support Engineer
Deltacubes Pvt Ltd
Pune, Maharashtra, India
Project: IGAClients: Multiple ClientsResponsibilities:a. Provided remote support for employees from multiple clients.b. Conducted Technical inductions for new joinersc. Was configuring the laptops with all required software for new joiners.d. Configured Wsus Servers for patching the internal systemse. Configured VPNs for employees Maintained inventory for old and new electronic devices.f. Did email configuration with office 365 for all employees.g. Configured daily backup of all employee’s mail boxes. Provided support to IBM ISL LAB to configure labs on their ESX 5.0 rack serverh. Configured VMware ESX / ESXi, VSphere Client also did VM Cloning, Templates & Snapshots, VMotion, SVmotion, Virtual Networking & Virtual Standard Switch Creation, Connecting Local Data Store and Virtual Tool Hardware Upgradei. AD and Exchange related Use Case: - User and Group Management, 1. User onboarding automation 2. Shared Folder Access automation 3. DL Management Network Related Use Case: - 4. 1. Network Interface Error High Utilization 5. 2. Network Slowness 6. 3. N/W CPU utilization high 7. 4. Router Layer Outage• Tools/Technologies: Windows Server, AD, DNS, DHCP, WSUS, BarPE, Ghost Patching, ESX-5.0