Since my childhood in Africa, I have travelled extensively and gathered cross-cultural experience. Through my studies at the Business school and exchange programs in USA and Japan, I acquired key skills such as observation, adaptation and the strong need of dialog within teams.By working on projects within 28 firms & 19 sectors of activity in Europe, I am able to quickly apprehend new professions, new firms and understand current processes of a company. I am strategically minded as well as enjoying hands-on role.➡️ Example of situation I dealt with:• Customer centric: creating “multimedia package services” named BNP-Itinéraire-Euro to help the small and medium sized clients of the bank in the balance to euro;• Digital & CRM oriented: elaborating for Equidia-PMU the specifications (turnkey scope and requirements document including KPIs) to outsource the hosting as well as the creation of new services for Smartphones (including placing bets);• Creative: as for CarnaudMetalbox (CMB) where, in 3 factories of the same business and with performance improvement objectives, I set up 3 very different and adapted projects (pull, push, free-form unit).➡️ Example of active steps I installed:• Kaizen & SMED: hands-on process analysis and improvement (interviews and “Brown paper”)• Data driven: empowering is measuring, dashboards & KPIs• Communication & consensus: from workshops to headquarters, from emergency operations to unlocking stopped projects.➡️ Example of results I won:• Innovative within start-up ecosystem: working at the business model of e-customer relationship throughout the buying/selling process; participation to Lillup all communication tools (decks, white paper, files for incubators) and to the fundraising with private investors, in 7 months;• Customer centric: after 1 year, the most cited product of the BNP-Paribas bank by customers, sold to more than 4000 firms in France;• Strategic: impel the social media strategy of Art-Mind-Body. ➡️ My next dream roles?You are an international company and you need an experienced project manager to deepen customer engagement and long-term customer value?You are in implementing the firms’ metaverse showrooms and need someone to assess customer needs?You need someone to assess the voice of your customers across all departments?While each customer pilots & lives the purchase <-> sale process his own way, I help innovative companies to transform, place human & trust at the center to upgrade users journey uniqueness and vitaminize business.Don’t hesitate to call me +33 6 73 48 64 10