Ashley Lockridge-Davis Email & Phone Number

Cambridge, Massachusetts, US

• Collaborate with business process reengineering & operations teams across the business, other business systems analysts, engineers, and product managers to determine best in class system solutions.
• Become the SME on a few specific systems (Recruiting&FP/Stock Plan Admin): fully understand the business use case, challenges, and systems configuration as well as how it fits in our broader systems landscape.
• Partner with internal stakeholders to understand business requirements and design, configure, test, and deploy solutions ranging from small projects to large cyclical programs.
• Translating business requirements into system functional specifications for the implementation and ensuring that solutions meet the needs of the business.
• Combine business process knowledge with a deep technical understanding of related systems and software to help identify and implement scalable solutions.

San Francisco, California, US

Ensuing Uber’s acquisition of Postmates, I assisted with integrating Postmates support in the following ways:- Partnered with Uber Community Operations to integrate 40+ support channels (email and phone) relating to our highest value merchants.- Enabled faster and smarter business integration processes, while maintaining existing Postmates workflows.

San Francisco, California, US

- An administrator of a variety of customer support tool systems that successfully received 40k tickets, 8k calls, and 2k chats per day. - Project Managed and custom-built an integration that resulted in a 10% average handle time reduction, and 8 work hours saved per 500 tickets. - Constructed and implemented internal ticket transfer operation that.

San Francisco, CA, US

I was a Senior Critical Response Representative who handles the most critical incidents and behaviors involving both drivers and passengers. I excelled so well in my current position that I was cross-trained in our social media department and was frequently used for new-hire implementation on our team of heroes.

New York, NY, US

I was a liaison between sales agents and case managers, providing current statuses on applications with life insurance products, along with providing medical and administration explanations on determinations, and providing administration forms and requirement guidelines.

Charlotte, NC, US

I handled client account maintenance, provided loan pre-qualifications for applicants, sales, assisted clients with contract details and questions, participated as an assistant trainer for new hire representatives, and was a member of the focus group dedicated on innovative ideas to better client and representative experience.

Nashville, Tennessee, US

I provided cellular technical and software support for more than 6 cell phone carriers and performed orders for replacements.

Account AssistancePayment Processing Sales

Orlando, Florida, US

Serving food at top standards while providing exceptional customer service.

Bachelor Of Science - Bs, Mass Communication/Media Studies

Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Business Administration With A Concentration In Sociology And Public Relations