Lance Leblanc Email & Phone Number

United States

San Diego, California, Us

San Francisco, Ca, Us

SALES* Led product demonstrations for prospects and managed full sales cycle from first contact to signature and implementation* Specialized in B2B consultative and or need satisfaction selling becoming a trusted advisor for client needs and direction* Led the Sales team in deals closed, consistently attained quarterly quotas (100%) and generated over $1M in annual revenue * Amplified sales revenue via renewal and upsellsSTRATEGY* Created sales scripts for customer experience team and chatbot related FAQ’s to expedite inbound sales lead qualification.* Analyzed sales motion trends and produced highly effective email response templates keeping sales processes lean and congruent.* Created outreach content and collaborated cross-functionally with Marketing to align on campaign timelines and multi-channel outreach.* Documented best practices and served as a trusted advisor for sales motions, pricing, and contract negotiations.BUSINESS DEVELOPMENT* Fostered and maintained relationships with clients for growth and expansion opportunities* Created compelling content for RFP submissions and secured input from internal subject matter experts to strengthen position (50% win rate) * Increased revenue by at least 30% with upsells and expansion opportunities* Coordinated outreach and executed agreements for the minimum viable product (MVP) initiative targeting early adoptersCLIENT SUCCESS* Mapped and implemented customized solutions for SMB, Enterprise and Gov accounts* Achieved 85% client retention/satisfaction* Led daily check-ins and documented feedback* Coordinated onboarding and implementation to ensure smooth transitions for clients* Used Business Intelligence data to determine product usage, trends, and contract negotiations* Secured customer and prospect feedback to optimize services and beta products

PROGRAM MANAGEMENT* Increased Medi-Cal enrollments by 3M in 4 years via Affordable Care Act program* Oversaw the RFP selection process for counties participating in the Outreach and Enrollment Initiative * Developed standard operating procedures (SOPs), project initiatives, timelines and policy* Served as advisor to executive team in assessing issues and resolutions based quantitative and qualitative analyses* Lead regular meetings with IT personnel, vendors, and contractors to identify needs, opportunities, gaps and existing resources* Conducted biannual forecasts and initiated change requests when needed* Allocated program funding to counties via CA Health interview Survey pertaining to uninsured individuals * Hired and Trained Outreach and Enrollment Staff (O&E) to create process and monitor distribution of $65M in program funding* Served as lead web contributor and maintained the DHCS website with program informational letters, analytics and announcementsRELATIONSHIP MANAGEMENT* Managed relationship, data analytics and oversaw payments to Covered CA for Affordable Care Act Medi-Cal efforts* Oversaw SFTP and production of proof of insurance (1095-B) tax documents with Office of State Publishing for more than 13 million individuals in CA* Provided analytics and reporting to stakeholders for updates and program approvalSTRATEGY* Collaborated cross-functionally with Accounting, Budgeting, Communication and Executive office in creating and approving program templates for quarterly and annual reporting needs* Implemented department surveys to document program satisfaction* Utilized program data and participation rates to initiate trailer-bill language in SB 18 extending the program end dates* Spearheaded the creation of dashboards to track and evaluate milestones, tasks, trends, and key metrics for more than 80 accounts * Created and owned customer operations project management processes, tools, reference materials and cross functional usage

Boston, Ma, Us

• Served as campaign manager in the Philanthropic and Social Innovation Unit launching initiatives in underserved communities• Facilitated informative community based roundtable discussions to strengthen campaign measures and stimulate coalition building• Conducted presentations and facilitated discussions with religious and community leaders • Fostered and maintained solid relationships with key community leaders to serve as assets in future DSG endeavors• Coordinated and executed over 25 statewide, community based outreach events with a focus on economically disadvantaged citizens• Collaborated with community based organizations to facilitate increased awareness of free tax services

* Coordinated grassroots efforts that included precinct walks, phone banking, community events, yard signs, etc. * Liaison for campaign consultants and community supporters to disseminate information, respond to questions, obtain approvals and manage day-to-day operations on the ground* Conducted community research and assisted with voter contact efforts * Authored and edited press releases, fact sheets and developed research papers* Conducted research on public policy issues, candidates, news coverage and statistical data* Monitored news coverage and reported on potential story opportunities

Independently processed provider enrollment applications in a fast-paced environment.Conducted database research to determine eligibility.Applied corporate knowledge to initiate investigations for medical fraud.

Ba, Communication (Public Relations)

Education record