In my role, I collaborated extensively with customers, ensuring their success in their projects and accounts. This involved working closely with large global accounts, exceeding $1M ARR, and building strong relationships with executives and key influencers. As an analytic architecture advisor, I managed these relationships to provide tailored solutions and support.Professionally, I am proficient in big data, data science, and cloud technologies, continuously updating my knowledge of Teradata’s latest software, platforms, and cloud solutions. This expertise enabled me to craft innovative solutions based on thorough analysis and informed assumptions. I drove data-driven business transformation within organizations, advocating for Teradata products and solutions to address specific customer challenges.A significant aspect of my role was presenting compelling viewpoints to decision-makers, guiding them towards successful outcomes. I translated complex customer data and analytics needs into clear software requirements, ensuring alignment between technological solutions and business objectives. Additionally, I documented clients’ analytical ecosystems and application architectures, effectively communicating the unique value of Teradata solutions within their operational frameworks.Overall, my approach involved proactive engagement with clients, leveraging technical expertise to drive meaningful business outcomes, and maintaining a clear focus on delivering value through innovative and tailored solutions.

- Responsible for providing on-site or remote support for Teradata Customers. - Responsible from all technical issue’s resolution, escalation as well as site planning, proactive work and Change Controls and performance auditing and tuning for assigned sites.- Implementer of hardware break–fix, hardware and software installations and upgrades including site or system preparations, preliminary software problem investigation and diagnostics collection as well as Operating System or Teradata Software upgrades.- Working very closely with the customer, other CS team members as well as the account team by coordinating all aspects of service delivery issues for the site with the local and regional support teams. - Present on the ground and within the working fabric of the customer’s EDW to be proactive and optimize the customer’s EDW.- Driving all Severity 1 incidents and hot issues for customer sites and work after hours and weekends.- Specialized in high availability and system performance issues and requirements. Driving customer site to become more stable and optimized and take the full advantage of what Teradata Product could offer in this space.

- Remote configuration of new wireless sites in the Radio Access Network.- Creation of scripts based on RF parameters to deploy network elements in GSM, WCDMA and LTE technologies.- RAN features and topologies knowledge. - Technical Site Survey Report analysis.- RF Optimization and KPI analysis ensuring network performance to meet customer's QoS targets.- LTE Air Interface protocol stack knowledge (RLC, PDCP, MAC, PHY). - Knowledge in customer’s network topology to deploy new elements.

- Support the Engineering team with customer testing and debug across different products. - Build and configure Windows, Linux, Android OS's creating images of various installations. - Comprehension of Production Collateral such as Specifications, Design Guides, Procedures, and Methodologies. - Understand new technologies (Perceptual Computing, Android on Desktop and Notebook, 3G/LTE tests, Internet of Things) and run lab tests. - Help to create demos for the new products to be launched in 2014/2015 in mobile, desktop and portable devices areas.

- Post-sales work doing installation and maintenance tasks of VoIP trading systems used in banks and brokers. - Experience working with communications and network protocols: SIP, QSIG, CAS, ISDN, TCP/IP. - Knowledge in physical installation of servers, disks array and storage in customer’s datacenter. - Installation and configuration of Linux and Windows OS platforms for servers (Windows Server, Solaris, RedHat).- Experience in working and maintaining RDBMS such as Oracle DB and MySQL. - Training and support to customers and end users on how to correctly use the trading system.- Technical leader in the first SIP-based VoIP project of IPC Unigy v2.1 trading system at Sao Paulo, Brazil. - IPC Unigy v2.1 Technician certified at Westbrook/CT – USA