Lalika Fernando Email & Phone Number

A software professional with exceptional Technical, Functional and Leadership skills with over 20 years’ experience in the software industry holding a B.Sc. in Computer Science with 1st class honours and professionally qualified with an Advanced Diploma in Management Accounting from the Chartered Institute of Management Accountants (CIMA) – UK• Experienced in providing Application support for software systems, providing 1st, 2nd and 3rd line support for issues of clients ( Australia, New Zeland, UK, USA,Canada, Africa and Asia), managing issue management systems(JIRA), communicating with clients via telephone and email and managing complete support process from initial reporting to resolution• 8+ years of in-depth experience in working with IFS Applications TM a leading global ERP Vendor – (www.ifsworld.com )• Competent in troubleshooting customer reported issues • Experienced in software development by finalizing requirements by liaising with Business Systems Analysts, analyzing, designing and developing customized software solutions• Technical Skills - C#.NET, ASP.NET,SSRS,SQL, Oracle PL SQL, Centura, Report Builder , IFS Report Designer, IFS Extended Server, IFS Connect Architecture and other IFS Tools and Technologies,J2EE/XML Technology, UML, Prolog• Functional Knowledge: LIMS system functional knowledge at ALS Coal,ERP systems: IFS Application versions 2003-2, 2004-1, APP7 and APP7.5 with exposure to IFS modules from Distribution, Finance, Projects, Manufacturing, Human Resources, Service Management and Document ManagementTechnologyOne -Property and Rating functional knowledge• Experience of working with global teams on large scale ERP projects for IFS customers in North America, United Kingdom, France, Spain, China, Sweden,New Zealand,Australia• Able to learn new concepts quickly and adapt to new environments and strongly committed to providing high quality efficient solutions• Able to motivate and guide individuals to achieve team/individual objectives and to train individuals/ teams

Listed skills include Pl/Sql, Requirements Analysis, Oracle, C#, and 18 others.