Lalin Mascorella Email and Phone Number

Currently I successfully and independently complete a broad range of tasks which include interpret, clarify and support the department’s implementation of policies, procedures, vision and goals. Create and submit operational goals through a weekly working dashboard. Conduct and complete analysis and audits on customer accounts to optimize stewardship of billing. Train, counsel, delegate and provide support to team. Successfully manage time in completing of personal and staff's routine tasks, department strategic goals, short and long projects.Key Contributions:• Team member in rolling out program that reduced number of aged delinquent accounts• Ability to cross function in any role or task within department• Successfully Built and implemented 30, 60, 90 day transitional and change management plan• Spearheaded reorganization of department's SLA to transition staff into a team-oriented task completion system