Envisaging and anchoring a 3-year product & technology roadmap:1) Modernize B2C, B2B and B2B2C channels using Modern OTA Platform to offer a personalized experience. Modernize Integration Platform using Cloud IPaaS Platform. 2) Modernize IT Operations using CMDB for Dependency between IT Assets and Application Performance Monitoring Tools for Business-Critical Applications.Enterprise Architecture Tool: Implement Enterprise Architecture Tool to capture the As-Is Architecture, Application Portfolio, Integration Portfolio, Technology Portfolio, Data Entity Catalogue and Business Process Portfolio.Define a framework to capture the Technology Risks from Information Security Perspective and Controls to mitigate the risks. Designed Dashboard highlighting the IT YoY OPEX Cost from the People and Technology Point of View. Use the Dashboard as a baseline during the IT Budgeting Exercise.Crafting the Target Architecture: Evaluate the existing architecture, identify gaps aligning with business strategy, and define a blueprint for a major Digital Transformation Program aimed at enabling a personalized experience.GDPR Compliant: Strategized, architected and delivered project worth 1 million AED to centralize Consent Management for Marketing Preferences, User Interest and Privacy Policy Management. Defined a one-year roadmap for 2024 to automate Data Subject Access and Deletion Request.Establishing the Enterprise Architecture Operating Model: Define the reporting structure, team composition, and key performance indicators (KPIs) for the Enterprise Architecture function. Outline the boundaries of the function and integrate its business processes with those of other departments.Overseeing EA Maturity: Take ownership of and update EA processes, standards, guidelines, and reference architecture. Identify any skill gaps within the EA department, manage architecture content in the EA repository, and be responsible for architecture reviews and the Solution Design Board.

Defining Enterprise Architecture Vision for Product Strategy: Pivot from a centralized Digital & IT offerings model within a corporate entity to a product mindset.Leading Solution Architecture: Oversee the rollout of an Enterprise-Wide CRM using the Dynamics Platform, e-Services & Customer Self-Service Portal for Travel, Health, and Property lines of business using Liferay Portal. Additionally, lead the replacement of the Payment Gateway using a unified Payment Service Provider Solution.Leading Architectural Assessments: Define the Architecture runway to fully automate policy, claim, and provider management capabilities such as: e-KYC, AML, Digital Signature, Quotation, Provider Onboarding & Contract Management and Digital Health Insurance for Health, P&C, and Life.Collaborating with PMO: Plan, execute, and prioritize key initiatives. Identify risks and dependencies for the digital transformation program.Establishing Data Governance: Define and govern the roadmap for Master Data Management, Data Archiving, Canonical/Logical Data Model, Reference Data Management, Data Retention Policies, Data Security, and Identity & Access Management.Leading Application and Data Integration: Implement and integrate Master Data Management Solution and Enterprise Service Bus using Software AG to establish SOA Governance.Driving API & Microservices Adoption: Develop a roadmap, reference architecture, and standards for adopting cloud and open-source technologies to ensure reusability.Steering Application & Technology Rationalization: Be accountable for creating a roadmap to reduce IT operational costs, align with the latest technology trends, and implement a shared service model.Modernize Health Insurance Platform: Solutioned and crafted a blueprint to migrate from legacy to a modernized and modularized health insurance platform. Oversee the team of architects to govern the solution design in-alignment with Enterprise Architecture Standards and Guidelines.

Leading Architectural Assessments: Define the Architecture runway to fully automate policy, claim, and provider management capabilities such as: e-KYC, AML, Digital Signature, Quotation, Provider Onboarding & Contract Management and Digital Health Insurance for Health, P&C, and Life.Leading Solution Architecture: Oversee the rollout of an Enterprise-Wide CRM using the Dynamics Platform, e-Services & Customer Self-Service Portal for Travel, Health, and Property lines of business using Liferay Portal. Additionally, lead the replacement of the Payment Gateway using a unified Payment Service Provider Solution.Leading Data Integration: Implement and integrate Master Data Management Solution and Enterprise Service Bus using Software AG to establish SOA Governance.Driving API & Microservices Adoption: Develop a roadmap, reference architecture, and standards for adopting cloud and open-source technologies to ensure reusability.Omni Channel Experience: Solutioned and successfully crafted a blueprint of omnichannel digital engagement hub for the Motor Line of Business across Online Channel (Web) and Offline Channel (Dynamics CRM), catering B2C customers with digitized customer journey for on-boarding, policy purchase and renewal processes and after-sales services (Reimbursement Claims, Policy Cancellation)Migrate to Modern Integration Platform: Successfully migrated to Modern Integration Platform to deliver the services using Canonical Schema Bus Pattern. Defined Framework for Design Time Governance using Service Catalogue and Runtime Governance using ELK Stack.

Managing Business Service and Process Catalogue: Identify areas for process improvement and automation to implement a paperless and personalization strategy, including Digital Workplace, Contact Centre Automation, and Case Automation.Lead Solution Architect: Implementation of Business Process Automation using Omni-flow and Omni-docs, Two Factor Authentication, Remittance Solution, UAEDDS, Card-less Cash Withdrawal, ATM e-Receipt and API Management using IBM API Connect.Introduced concept of System Evergreening Report to earmark applications out of support in near future. Contribute to the planning and strategy for the upgrade of applications (Middleware, Card Management, Mobile Platform, Website, Web Content Management etc.) with Senior Mgmt. & CIO.

Lead Solution Architect: Implementation of Business Process Automation using Omni-flow and Omni-docs, Two Factor Authentication, Remittance Solution, UAEDDS, Card-less Cash Withdrawal, ATM e-Receipt and API Management using IBM API Connect.

Led team of developers to deliver multiple integration projects for Retail Client (ACE) & (Xerox) to integrate SAP Warehouse Management and Order Management System.Worked for Banking (RAK Bank) as Integration Consultant for integrating Finacle Core Banking System, Oracle Islamic Banking System, Finone Loan Management System, Card Management System with RAK Bank Website, Mobile App and ATM.

Led team of developers to deliver multiple integration projects for Retail Client (ACE) & (Xerox) to integrate Warehouse Management and Order Management System with CRM Management Solution.

Worked for Tele-Comm Client (Bharti Airtel) to design and deliver multiple integration projects to integrate CRM, Self Service Portal with Core Platform. Responsibilities included High Level Design, Low Level Design, Design business flows using IBM Message Broker and web applications using WebSphere Application Server