Lalith Kumar Email & Phone Number

Qatar

• Tier 1 Help Lines | Customer Service |Communication, Maintenance Work.
• Attend to all communications towards Helpdesk (phone, fax, and email, walk-in), end-to end users. Our Responsibilities was Handle the Query, Request, Complaint for Air Condition, MEP, Civil Work, Access Control, Fire.
• Perform various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations.
• Performing the task by using necessary software, Call-Tracking Tools: Concept Evolution, Remedy Trouble Ticket Oracle
• Monitor, log and track all phases of Help desk support.
• Performed diagnostics and troubleshooting of issues, documented help desk tickets/resolutions, and maintained equipment.

United Arab Emirates

• Attend to all communications to Helpdesk (phone, fax, email, walk-in)
• Use phone etiquette while dealing with users
• Provide first level support to users and improve first level resolution percentage.
• Log the calls and requests in the Service Desk System
• Decide on priorities and impact for the Helpdesk calls and mobilize support team for immediate resolution for high critical incidents
• Attempt to resolve incidents directly (e.g. over the phone or via remote management) as first level support