Lalitha Mohan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Customer Service & Supply Chain Specialist | Driving O2C Excellence & Process Improvements in the Mobility Aftermarket Industry

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Key Responsibilities* Providing L1 and L2 support for users* Resolving incidents through Service now based on priority* Confidently interacting with users on issues in Functional modules SD,MM and FI.* Gained exposure in SAP Warehouse Management* Understanding user requirements through request and develop a methodology* Knowledge to do configurations in SD module* Knowledge in role creation and assigning it to users in SAP* Perform necessary testing for the changes done through requestsSD Skills* Sales Order Type Configuration* Item category, Schedule line Determination* Pricing Procedure* Transportation Zone and Route Determination* Sales Billing Issues* Configuration Changes through Transports* Configuration set up for New Vendors - Storage Section , Profit Center, Cost center set up

Melbourne, Australia

Chennai Area, India

• Part of Global Technical support Team for SAP Order to cash (OTC) in MERCK Life science project and played key role in testing• Creation of Test Plans and Test Scripts in HP ALM• Performed different stages of testing – Unit/ System Integration/Regression• Cross-functional interaction with Material Management, Finance, BASIS and ABAP Teams for changes• Configured changes and performed testing in Master Data management, Order Management, Pricing, Shipping and Billing• Played a key role in IDOC Monitoring, processing and working on issues related to IDOC with interface teams like TIBCO• Coordinating Defect Management in HP ALM• Working with end users to resolve tickets in Incident Management Tool within SLA• Documented the test details in SAP Solution Manager• Extraction of Sales Forecast details on Customer Requirement• Analysing Business requirements through discussions with Stakeholders to map in SAP business process• Conducted trainings for new recruits on tools and processes used in Project

Chennai Area, India

Key Responsibilities: SAP Experience- Experience using SAP for Order and Invoice Management- Creation of Customer Master and Material Master Data in SAP- Extracting Sales information from SAP Training/Customer Service Experience- Deliver technical training and development programs in DCS / PLC for customers and endusers- Assembling/Replacement of I/O cards in DCS/PLC panel- Maintenance of DCS/PLC hardware- Configuration of MODBUS, Foundation Fieldbus and HART commination modules withDCS/PLC- Liaise with customers to assess their individual needs and align with available trainingcourses- Managing Customer Inquiries through phone calls and mails- Provide Technical Consulting and Sales support services- Creation of Technical Newsletters for promotion of various products- Facilitate customized technical training programs, including course materials and manualsfor customers as required- Deliver Virtual Classroom trainingSoftware Exposures:1) CENTUM VP CENTUM VP is Yokogawa’s latest integrated production control system, also known as a distributed control system (DCS). It is a highly reliable platform that provides system operators integrated access to intelligent instrumentation diagnostics and subsystem data.2) CS3000 CENTUM CS 3000 R3 in the first Windows-based production control system. It is equipped with functions to make it a matured system.3) ProSafe RS PLC ProSafe RS is a professional Safety system equipped with safety features and functionality.4) STARDOM & FAST/TOOLS STARDOM is a conventional PLC introduced by Yokogawa, which is a Network based control system. FAST/TOOLS is the HMI module which can be interfaced with STARDOM for Graphic user interface.

Thrissur, Kerala

Worked as an assistant professor in JEC. JEC is a self-financing college affiliated to Calicut university. Within a decade it has achieved the position of fourth best engineering college in the state and third position in Calicut University.Job Responsibilities:Delivered class room training and handled various practical sessionsDevelopment of Lab manuals for practical sessionsExperience in Student Admission ProcessExperience in creating presentations with Microsoft PowerPointCo‐coordinating Placement ActivitiesGuiding students in their final year projectExperience in PLC, LabVIEW, MatLAB softwares

Master'S Degree, Instrumentation And Control Engineering, 8.7

Activities and Societies: NATIONAL CONFERENCES TO PRESENT PAPAERSOTHER SKILLS: 1. Completed 5day Certification course in Yokogawa PLC.

Bachelor'S Degree, Instrumentation And Control Engineering, 7.5

Activities and Societies: SEMINAR ACTIVITIES, EVENT CO ORDINATORI COMPLETED MY BACHELORS IN INSTRUMENTATION & CONTROL.