Lalith Soni Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

This role was responsible for the overall strategy and successful delivery of the region’s destination, migration services, customer experience, and onshore Customer Arrival (Thrive) program. Key Highlights ( not limited to):• Build a high-performing and results-oriented culture and develop, coach, and mentor team members • Lead change management and build capability to support business growth and transformation• Build and execute migration service growth strategy, along with building operational framework; manage P&L; and onboarding of new tech platform for Migration services (Migration Manager)• Build reports and processes to track performances and share them with regional leaders and s stakeholders across all managed business functions• Drive and deliver CX strategy and NPS performance for the entire region

Melbourne, Australia

Melbourne, Australia

The role is responsible for all aspects of Student Services Australia's (SSA)business operations in Victoria, Australia. Providing leadership and direction to staff members to ensure quality customer service are delivered, financial targets are met, and compliance requirements are strictly adhered to. This role forms a part of the SSA Leadership Team and provide input into national initiatives and ensure the local business plan is aligned with company strategy.

Melbourne, Australia

A• Establishing, maintaining and continually improve sales, process and systems training capabilities that support the business unit to meet its objectives.• Leading, supporting and managing key projects such as IELTS Cross-sell, End-to-end Referral Partner process• Delivered training that meet both end users and management’s requirements• Continuously provide al input into the development and execution of strategy for process and operational improvement• Leading, supporting and managing key projects such as IELTS Cross-sell, End-to-end Referral Partner process• Working Collaboratively with internal and external stakeholders to ensure training is delivered effectively• Actively drive the sharing of information, knowledge and resources across the business for the benefit of the Organisation as a whole• Facilitate, support and drive change and end user adoption of new programs, systems or processes changes for effective and appropriate communication, training and business engagement

Melbourne, Australia

• Lead the Melbourne Team in achieving the highest sales and most compliant team in SSA in 2015 with 12% growth on LY and 13% above budget with over $2 Million Dollar in Sales• Provided support and coaching to Adelaide Team transition resulting a 15% growth on YoY in FY16• Advocating Best practices within OSCAR and lead engagement resulting in winning the AHA award for the Outstanding Student Placement Achievement for FY15• Lead and executed Two key Projects in FY15 including Student Services Australia Forum(SSAF) and Implementation of Digital Certification • Continual engagement with internal and external stakeholders on providing market trends and business opportunities for mutual commercial benefits• Identify co-branding and promotional opportunities and provide recommendation to Manager Students Services for further action• Assist with the implementation of co-branded marketing promotions where required• Provided support and assistance to conduct including interview sessions, student excursion, seminars and IDP expos• Continue to deliver and profess high quality customer service in the best interest of IDP and our students

Melbourne, Australia

• Provide regional expertise to support the creation of an effective training plan and schedule of activities for the assigned geographical region. • Work with the Regional Training Lead to ensure that training activities are delivered in line with the regional training plan. Any changes to the plan are managed in accordance with the agreed change process. • Provide regular feedback to the Regional Training Leads training delivery progresses. Report any issues or key developments in a timely manner. • Created an extensive list of FAQs and “how to” questions that are now in use on the Service Now portal, and are accessed by IDP CRM users.• Worked with other project team members to draft and finalise answers to these questions – involved working closely with Business Analysts, resources from the vendor Right Now and project team members from a number of work streams.• Drafted a series of Quick Reference Guides that have since been used in global training and to support users who have gone live.• Provide valuable Counsellor Perspective and input on our training materials / curriculum on a timely basis.• Contribution to other work streams, and a number of project meetings - again providing first hand Counsellor Perspective on key parts of the solution such as B2B and Matching solutions within IDP's CRM usage.• Delivering IDP's new CRM training programs to 5 Australian Student Services Offices (including admin staff, Counsellors, Managers and Country director) with very strong assessment results and good feedback from the teams in the post training feedback survey.• Compiled Best Practice Guides and is currently being used by All Australian offices.

Melbourne, Australia

Registered as a Qualified Education Agent Counsellor with Professional International Education Resources (PIER)Assist International students in advising on their current studies,further studies and also assist them with lodging course applications with all IDP clients(Austalian Instiutions)Advise students on extending their student visa and provide information on skill migration.The information is solely extracted from DIAC website and help students make informed choices.Increase the volume of students from referrals, IDP network and non-IDP network offices and achieve annual FY student placement targetDeliver high quality service meeting students needsDemonstrate understanding in knowledge specific to counselling and support work.Build good working relationship with network counselors.Be familiar with marketing and admissions staff in the international office in IDP’s key partners/ campusesCollaborate relations with key contacts in Instituions international office and various other stakeholders.Work with team members, Manager Student Services and other parties involved to develop and maintain a comprehensive Counsellor Product Knowledge Training program Working cooperatively across cultures and organisational boundariesProvide appropriate support or leadership to team member(s) in the preparation and promotion of in-house interview sessions, IDP exhibitions,seminars and student activities when required.Mentor and support the ongoing development of team membersAssist Manager Student Services with the ongoing improvement of business process and data quality

Melbourne, Australia

Assist International students in advising on their current studies,further studies and also assist them with lodging course applications with all IDP clients(Austalian Instiutions)Advise students on extending their student visa and provide information on skill migration.The information is solely extracted from DIAC website and help students make informed choices.Increase the volume of students from referrals, IDP network and non-IDP network offices and achieve annual FY student placement targetDeliver high quality service meeting students needsDemonstrate understanding in knowledge specific to counselling and support work.Build good working relationship with network counselors.Be familiar with marketing and admissions staff in the international office in IDP’s key partners/ campusesCollaborate relations with key contacts in Instituions international office and various other stakeholders.Work with team members, Manager Student Services and other parties involved to develop and maintain a comprehensive Counsellor Product Knowledge Training program Working cooperatively across cultures and organisational boundaries

Melbourne

Background of the event:This is an award-winning event, produced by young people for young people, will give you an opportunity to meet other students and enjoy cultural arts and dance performances from around the world.The Lord Mayor’s Student Welcome is all about celebrating the fantastic contribution that multiculturalism makes to this city, through overseas-born Melburnians and the presence of international students. (Nearly 30,000 international students live and study in Melbourne’s central city.) .Involved in various activities from planning the event and all the way until the wrap up of the event itself.

Graduate Certificate In Human Resource Management, Human Resource

Bachelor Of Commerce (B.Com.), Business Studies