Lalith Soni Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• This role was responsible for the overall strategy and successful delivery of the region’s destination, migration services, customer experience, and onshore Customer Arrival (Thrive) program. Key Highlights ( not.
• Build a high-performing and results-oriented culture and develop, coach, and mentor team members
• Lead change management and build capability to support business growth and transformation
• Build and execute migration service growth strategy, along with building operational framework; manage P&L; and onboarding of new tech platform for Migration services (Migration Manager)
• Build reports and processes to track performances and share them with regional leaders and s stakeholders across all managed business functions
• Drive and deliver CX strategy and NPS performance for the entire region

Melbourne, Australia

Melbourne, Australia

The role is responsible for all aspects of Student Services Australia's (SSA)business operations in Victoria, Australia. Providing leadership and direction to staff members to ensure quality customer service are delivered, financial targets are met, and compliance requirements are strictly adhered to. This role forms a part of the SSA Leadership Team and.

Melbourne, Australia

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• Establishing, maintaining and continually improve sales, process and systems training capabilities that support the business unit to meet its objectives.
• Leading, supporting and managing key projects such as IELTS Cross-sell, End-to-end Referral Partner process
• Delivered training that meet both end users and management’s requirements
• Continuously provide al input into the development and execution of strategy for process and operational improvement
• Working Collaboratively with internal and external stakeholders to ensure training is delivered effectively

Melbourne, Australia

• Lead the Melbourne Team in achieving the highest sales and most compliant team in SSA in 2015 with 12% growth on LY and 13% above budget with over $2 Million Dollar in Sales
• Provided support and coaching to Adelaide Team transition resulting a 15% growth on YoY in FY16
• Advocating Best practices within OSCAR and lead engagement resulting in winning the AHA award for the Outstanding Student Placement Achievement for FY15
• Lead and executed Two key Projects in FY15 including Student Services Australia Forum(SSAF) and Implementation of Digital Certification
• Continual engagement with internal and external stakeholders on providing market trends and business opportunities for mutual commercial benefits
• Identify co-branding and promotional opportunities and provide recommendation to Manager Students Services for further action

Melbourne, Australia

• Provide regional expertise to support the creation of an effective training plan and schedule of activities for the assigned geographical region.
• Work with the Regional Training Lead to ensure that training activities are delivered in line with the regional training plan. Any changes to the plan are managed in accordance with the agreed change process.
• Provide regular feedback to the Regional Training Leads training delivery progresses. Report any issues or key developments in a timely manner.
• Created an extensive list of FAQs and “how to” questions that are now in use on the Service Now portal, and are accessed by IDP CRM users.
• Worked with other project team members to draft and finalise answers to these questions – involved working closely with Business Analysts, resources from the vendor Right Now and project team members from a number of.
• Drafted a series of Quick Reference Guides that have since been used in global training and to support users who have gone live.

Melbourne, Australia

Registered as a Qualified Education Agent Counsellor with Professional International Education Resources (PIER)Assist International students in advising on their current studies,further studies and also assist them with lodging course applications with all IDP clients(Austalian Instiutions)Advise students on extending their student visa and provide.

Melbourne, Australia

Assist International students in advising on their current studies,further studies and also assist them with lodging course applications with all IDP clients(Austalian Instiutions)Advise students on extending their student visa and provide information on skill migration.The information is solely extracted from DIAC website and help students make informed.

Melbourne

Background of the event:This is an award-winning event, produced by young people for young people, will give you an opportunity to meet other students and enjoy cultural arts and dance performances from around the world.The Lord Mayor’s Student Welcome is all about celebrating the fantastic contribution that multiculturalism makes to this city, through.

Graduate Certificate In Human Resource Management, Human Resource

Bachelor Of Commerce (B.Com.), Business Studies