Lalit M. Email & Phone Number

Chandigarh, Ch, In

Work extensively in an MSP/VMS recruitment model on platforms such as Beeline, FieldGlass, IQNavigator, StaffEnbaler, WAND and coordinating recruiting activities with MSP onsite personnel.Participate in conference calls with Client Hiring Managers regarding job requisitions and vetting out required technology skillsets as well as soft skillsets related to team and work environment.Proactively involve in client communication towards coordinating interviews / offers and towards background / drug check status for upcoming candidate hires.Assisted with training of new sourcers who joined our team, always available to help in developing co workers.Review profitability sheets that also involved reviewing contractor timesheets

Provided full life cycle recruiting by sourcing, interviewing and placing professionals for temporary, contract and permanent positions after negotiating salaries and hourly rates. Acting as a mentor for the people under my team and guiding them through their queries and problems. Sourcing candidates through searches, job postings on the Internet, employee referrals, candidate referrals, in-house database, reference and background checks, cold calling and personal Network. Sourcing into companies by mapping out the organizations management and division structure. Developed, drove and executed comprehensive search strategies to recruitsenior and niche candidates. Approaching and qualifying identified candidates. Actively involved in taking interviews for internal hiring and provided the best resource to the company. Presentation of candidate summary to delivery manager. Full management of candidates through to offer level. Actively participating in preliminary candidate interviews. Client relationship management. Prioritized clients’requirements in a high volume, time-sensitive environment to meet deadlines. Established and maintained solid working relationships with hiring managers. Determined the needs of the hiring managers. Extensive job market research to better understand job specs and our clients’ needs. Worked directly with a variety of high profile clients confidently and professionally. AccomplishmentsConsistently met a 24 hour goal of a minimum of two 100% qualified submittals for every new job order. Built a pipeline of candidates to immediately fill positions. Successfully developed third-party vendor network

Noida

Handling difficult queries, assisting team members in resolving an unusual situation to customer satisfaction. Ensuring complete and correct resolution for the customer queries. Mentoring the new hires during their transition phase. Improving overall quality of service and increasing customer delight levels Achieving overall productivity and service level targets of the team. Monitoring and maintaining quality of interaction with customers Handling escalated calls. Identifying the training requirements of each Team Member and providing for the same in the appraisal sheets. Conducting a daily team briefing/debriefing before and after the shifts respectively.

New Delhi Area, India

To ensure full customer satisfaction & meeting the Matrix as mentioned in Contract at the time of Processing & Quality Check for Certificate of Insurance, by proving all information accurately.To work as an effective team player and participating in all activities relating to the team. Maintaining healthy competition among teams across the floor and trying to excel in all areas possible, Coordinating with the team to ensure task completion within time lines.Taking initiatives like providing valuable suggestions as to prepare quizzes for the team.Creating new Module for the Process to overcome issue. Attending Client Calls and sharing knowledge with team.

New Delhi Area, India

Responsible for providing tech support to UK Customer in Troubleshooting BroadBand .Providing technical assistance to the team members ensuring an appropriate resolution provided to the customer.Providing guidance and encouraging new team members in the team to make sales.I am helping team members for issues with the tools.Taking initiatives by searching new parts and finding their compatibility with system and explaining its need to the customers.Providing technical help to the customers ensuring proper and timely resolution is provided been a paid support making them understand their money is been worth it.Considering the fact the department is a paid support so every customer who calls in is a new opportunity to make a sale and a new relation with the customer to have good business in future.

Gurgaon, India

Make outbound calls to leads provided by the company.Convince consumers to buy mobile phones with service provider on pay as you go.

Mohali, India

Giving call to new customer and inform them regarding their Plans.Making sales.Conducting a daily team briefing/debriefing before and after the shifts respectively.

Pgdba, Hr

Ba, English,Maths,Science