Lalit Sharma

Lalit Sharma Email and Phone Number

Service Advisor III @ Tesla | (C.A.L.E)® Certified in Automotive Law and Ethics @ Tesla
palo alto, california, united states
Lalit Sharma's Location
Markham, Ontario, Canada, Canada
About Lalit Sharma

As a graduate of Applied Business Analytics from Carleton University and an experienced and highly skilled business analyst with a proven background in requirement elicitation, process improvement, and stakeholder relationship management for global leading technology companies. I have 10 years of extensive experience in automobile industry in leading projects and agile teams, client experience, business development, solution selling, data-driven approach, and supervising cross-functional teams. My exposure to failure mode and effect analysis keeps me focused on opportunities to improve processes.I offer expertise in overseeing all aspects of project planning, from resource allocation to ensuring quality deliverables while achieving complete compliance with contract terms and conditions. As a result, I capture high levels of customer satisfaction and loyalty for my employers.I provide expert problem-solving and creative solutions to overcome obstacles and achieve business goals. My specialties include:• FMEA certified• Project management • Project planning • Data analysis & assessments • Strong written & verbal communication skills • Expert presentation skill • Making Excel dashboards • Customer-centric approach• Strong decision-maker • Complex problem solver My Free time activities include:• Meditation – I usually meditate to strengthen my emotional intelligence. • Exercise – I believe doing exercise 30 mins a day is a wonderful lifestyle one may have. • Travelling – I love to travel to new places to make more connections and to feel lively. • Listening to Music – Listening to music works as a stress buster for me. • Cooking – I cook at least once a week, usually on Sundays

Lalit Sharma's Current Company Details
Tesla

Tesla

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Service Advisor III @ Tesla | (C.A.L.E)® Certified in Automotive Law and Ethics
palo alto, california, united states
Website:
tesla.com
Employees:
35777
Lalit Sharma Work Experience Details
  • Tesla
    Service Advisor
    Tesla Sep 2023 - Present
    North York, Ontario, Canada
  • Dominion Voting Systems
    Regional Trainer
    Dominion Voting Systems May 2022 - Aug 2023
    Cobourg, Ontario, Canada
    - Delivered on-site training at the assigned electoral district location- Trained a minimum of 20 participants per class every day- Provided election support and setup for polling day- Administered the training classes about the technology used in provincial elections, logic, and accuracy testing, and tutored roles & responsibilities of each participant Pre – During – Post-election period- Delivered PowerPoint presentations to participants in the age group ranging from 19–62-year-old
  • Santushti
    Co-Founder
    Santushti Oct 2020 - Jun 2022
    Delhi, India
    Food Outlet at Malviya Nagar, Delhi, India- Establishing relationships with suppliers to ensure the restaurant has access to the products it needs to operate efficiently- Reviewing financial statements and sales reports to monitor business performance and make adjustments where necessary- Maintaining an inventory of food items to ensure that there is always enough for customers to purchase without running out- Scheduling staff members’ shifts and making sure that they are aware of their schedules- Supervising employees’ work performance and addressing performance issues as they arise- Overseeing the restaurant’s operation, including hiring and firing staff members and maintaining inventory levels of supplies- Providing customer service by greeting patrons, seating them in booths or at tables, and serving food and beverages- Recognizing Market Opportunities- Performing direct Marketing and Promotion launching- Providing Financial Estimates- Creating Business Plans and Legal Documents
  • Carleton University
    Covid-19 Site Facilitator
    Carleton University Aug 2021 - Apr 2022
    Ottawa, Ontario, Canada
    - Handled group of 12-15 ambassadors and managed 5 locations- Monitored daily inventory of supplies- Resolved conflicts situation escalated by ambassadors- Supported and guided the ambassadors with the daily business operations- Worked closely with the project lead to implement the hiring and training procedures for the ambassadors
  • Renault Group
    Senior Business Development Officer
    Renault Group Dec 2018 - Dec 2020
    Gurugram
    - Collaborated with business development, marketing, and sales/service departments on the creation of product training modules and best practices at the dealership- Provided market intelligence and feedback to regional and national teams on the market, industry, and competitors' developments- Developed long-term strategic business plans for the client and potential dealerships- Fostered business relationships to improve client services and support, resulting in higher customer satisfaction, more referrals, and a stronger community presence- Streamlined and automated a key business report in Excel that saved the team 10 hours of reporting each week and improved dealership performance- Developed and executed digital marketing and business development strategies to increase new customer base and existing client retention
  • Mercedes Benz T & T Motors Ltd.
    C-Certified Service Advisor
    Mercedes Benz T & T Motors Ltd. Sep 2014 - Dec 2018
    New Delhi, Delhi, India
    - Educated customers and insurance companies with technical cases- Auto body damage/accidental- Retained the position of the best consultant by keeping customer complaints < 1.3%- Established cold calling of 60-80 prospects every day to meet monthly sales targets- Achieved individual monthly target of 70 Lacs INR (USD 86K approx.) every month- Handled inflow of 5-7 cars individually every day and monthly outflow remained at 160-170 cars, resulting in the best TAT (turnaround time)- Generated revenue by selling insurance policies, extended warranties, service packages, merchandise, accessories, etc. with uncapped commission- Fostered relationships with high-profile clients, business owners, and insurance company- Reviewed open repair orders daily to resolve any issues preventing the repair order from being closed- Supervised vehicle’s test-driving to confirm if the customers’ vehicle was repaired as needed

Lalit Sharma Education Details

Frequently Asked Questions about Lalit Sharma

What company does Lalit Sharma work for?

Lalit Sharma works for Tesla

What is Lalit Sharma's role at the current company?

Lalit Sharma's current role is Service Advisor III @ Tesla | (C.A.L.E)® Certified in Automotive Law and Ethics.

What schools did Lalit Sharma attend?

Lalit Sharma attended Carleton University, Sharda University.

Who are Lalit Sharma's colleagues?

Lalit Sharma's colleagues are Jacqueline Pace, Hasaan Henderson, Norayr Heybatyan, Abdelhamid Kerboua, 吴彦祖, Fystox Company, Simone Kwee.

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