Lalena Luna Email & Phone Number

Part of a team of extraordinary professionals that run world class personal development and peak performance strategy events globally, responsible for managing the logistics and execution for live, in-studio virtual, and hybrid events.

15 years seasoned brand ambassador, event producer, & host in NYC, PA, DE, DC & Miami. I’ve coordinated, staffed, and hosted countless functions including conferences, awards shows, festivals, mitzvahs, weddings, charity, music, and sporting events- from small and intimate, to large scale with thousands in attendance.*Brand Ambassador- B9 Models, Miami, 2023*Brand Ambassador- A+ Staffing, Miami, 2023*Brand Ambassador- More Than Models, Miami, 2023*On & Off Premise Promotions- dMEO Marketing, Miami, 2023*On & Off Premise Promotions- The Nassau Agency, Miami 2023*On & Off Premise Promotions- Facetime Promotions, Miami 2023*Event Staff- Cultural Lab LIC, NYC 2021- 2023*Event Production- Chandelier Events, NYC 2022- 2023*Catering Bartender/Server- Above The Bar Catering, NYC & Hamptons 2018-2022*Event Staff/On Premise Promotions- Whiskey Guild, NYC 2019, 2022 *On & Off Premise Promotions- BP Promotions, NYC 2018- 2022*Conference Event Lead- Zigdon Enterprises, NYC 2022*Brand Ambassador- Wizard Studios, NYC 2021*Brand Ambassador- 8 Days A Week, NYC 2016- 2021*On & Off Premise Promotions- VSquared, NYC 2017- 2019*Brand Ambassador- Radikel Events, NYC 2016-2019*On & Off Premise Promotions- Broken Bow Brewery, NYC 2017-2018*Brand Ambassador- Bai, Tri State 2017-2018*Brand Ambassador- Two Dots Productions, NYC 2016-2017*Brand Ambassador- The Hype Agency, NYC 2016-2017*Brand Ambassador- Adelante Live NYC 2016-2017*Background Extra Actor- Central Casting, NYC 2016*Brand Ambassador- 8 Days A Week, NYC 2016-2021*Brand Ambassador- Assist Marketing NYC 2016*On & Off Premise Promotions- Otter Creek Brewery, NYC 2015*Event Staff- Beer, Bourbon & BBQ Fest, Trigger Agency, NYC 2014-2015*Event Staff- Superbowl Boulevard, Atrium Staffing, NYC 2014*Conference/Expo Staff- Superstars Agency, NYC 2013-2014*Conference/Expo Staff, National Association Campus Activities, MO & TN, 2010 & 2013*Emcee/Dancer- Silver Sound Productions, Philadelphia 2008-2010

New York, New York, United States

Executive-level administrative management building and expanding the infrastructure of a new academic department. Internal and external liaison on behalf of the Director and the department. Developed, implemented, and marketed events including meetings, seminars, retreats, and social events. Coordinated logistics and travel for campus visitors and faculty recruitment. Maintain Director's complex schedule, including travel arrangements. Oversight of financial management including purchasing via Concur and ARC, fundraising activities, and managing the finance coordinator. Served as HR liaison and on-boarded staff. Daily departmental operations including communications, office management, and maintenance.Key accomplishments:*Instrumental in developing the department in 6 years from its inception to an established unit that includes fostering active membership by 65 faculty and their labs (170% growth), coordination of 70 guest seminars, 3 off- site overnight retreats, virtual programs, and the design, innovation, and maintenance of a new website.*2-year coordination with the project management team for the renovation and relocation to new headquarters.*Fulfilled finance coordinator responsibilities in the 18-month vacancy of the position during the COVID-related hiring freeze- processing over $1.8 million in purchase orders and $1.3 million in invoices in one year.*Facilitated $67,000 in corporate sponsorship of programmatic activities.*Organized 4 complex faculty recruitment symposiums that led to the successful hires of junior faculty.

Greater New York City Area

Coordinate and organize the logistics of interview events for a masters-level scholarship program held in 3 international cities. Duties include scheduling complex itineraries with 13 concurrent panels, delegation and oversight of staffing, and travel coordination. Provided on-site management for the New York City event attended by 175 candidates and 75 VIP panelists influential in non-profit, higher education, and business.

New York, Ny

Supervised the daily operations of the multimedia audio tour guide department and ensured consistent customer satisfaction by meeting the tour needs of guests. Oversaw scheduling and resolved any conflicts in a timely manner to reduce disruptions. Delivered performance reviews and carried out disciplinary actions for up to 40 employees, including three supervisors to maintain high standards and performance accountability.Key Accomplishments:• Instrumental in the successful launch of the new multimedia department in 2014 and oversaw human resources functions that included the hiring and training of new and existing employees. • Assumed the role of manager only two months into the launch of a brand new audio department and overcame challenges associated with solving technical issues.

New York, Ny

Oversaw the management of client data and handled group orders placed in Galaxy, the online group sales platform. Assisted in customer support, answered general sales inquiries, solved reservation issues and delivered superior customer service to all clients and groups arriving through privileged entry. Coordinated reservations with tour operators for a specialized program designed for school groups and compiled data. Key Accomplishments:• Introduced new booking confirmation procedures and a tracking system that increased reliability and attendance to scheduled tour times. • Assisted in the expansion of the specialized program for school groups during its third year.

Greater New York City Area

Turks And Caicos Islands; Bahamas

Lived on site at a Turks and Caicos resort with the primary responsibility of scheduling and administering training sessions focused on health and safety, hygiene and professional development to meet standards and performance objectives. Performed in shows, taught dance lessons and hosted entertainment activities. Key Accomplishments:• Trained and motivated over 100 employees to ensure uniformity and smooth running of operations.

Port Saint Lucie, Fl

Planned and scheduled daily recreational and social activities, nightly show productions, themed parties and holiday events. Coordinated daily set up and break down of props, décor, equipment, table arrangements and seating. Interfaced with group sales managers regarding logistics for external client events that included weddings, corporate events, private rental weeks, tournaments and triathlons. Performed in weekly shows, emceed entertainment events and taught dance and fitness classes. Key Accomplishments:• Taught choreographies for shows catering to 400 to 600 guests and oversaw a team of sound and light technicians, DJ, choreographer, set and costume designers to ensure outstanding performances. • Recognized for strong work ethic and selected for a management development training program.

>Assisted deejays at mitzvahs, school functions and corporate events in entertaining guests and delivering event needs, in the Baltimore, Washington DC and Philadelphia markets. Attendance varied from 50-1000 guests.>Created a welcome environment for diverse groups of guests of all backgrounds and ages via inclusion in traditional customs, as well as coordinating interactive dances and games.

Newark, De

Facilitated the implementation of leadership development and mentoring programs for students. Made recommendations to student organizations regarding the logistics of meetings and special events. Created and monitored annual budgets for organizations, events and programs according to cost saving initiatives. Designed riders and negotiated contracts with talent including guest performers, speakers and vendors. Key Accomplishments:• Initiated and ran the Latino Enrichment and Resource Network (LEARN) mentoring program for Latino freshman students to support and assist them in succeeding in academic and student life. • Oversaw on site events including concerts, comedy and variety shows, Opening weekend, Homecoming weekend, awards ceremonies, banquets, lectures and conferences for 50 to 4000 attendees. Ensured operations were in accordance with goals and objectives to maintain relationships with attendees and resolved major issues as they arose. • Provided leadership and direction in the area of communications to assist on planning committees that included Latino Heritage Month, Alumni Reunion Weekend and Staff Recognition and Development.

Melville, Ny

Managed 20 team members and ensured accurate completion of documentation in line with policies, procedures and habilitation services. Scheduled and facilitated all meetings related to support services for developmentally delayed individuals that included accessing benefits, completing documentation to set up accounts, filing incident reports and maintaining medical/clinical records to ensure health, safety and welfare.Key Accomplishments:• Accountable for a caseload of 20 adults with developmental disabilities and advocated for their housing, employment, training and medical needs. Monitored their progress and provided crisis intervention services as needed and within a timely manner.

Bachelor’S Degree, Psychology, With Minors In Spanish, Disabilities Studies

Activities and Societies: Honors Program, Blue Hen Ambassador (Admissions/Tour Guide), Spirit Ambassador, Student Centers Staff, Board.

High School

Activities and Societies: National Honor Society, Spanish Honor Society, Interact (community service), Tutor Chorus, Color Guard.

Forum, Advanced Course, Living Passionately Seminar