Lalena Luna Email & Phone Number

Part of a team of extraordinary professionals that run world class personal development and peak performance strategy events globally, responsible for managing the logistics and execution for live, in-studio virtual, and hybrid events.

15 years seasoned brand ambassador, event producer, & host in NYC, PA, DE, DC & Miami. I’ve coordinated, staffed, and hosted countless functions including conferences, awards shows, festivals, mitzvahs, weddings, charity, music, and sporting events- from small and intimate, to large scale with thousands in attendance.*Brand Ambassador- B9 Models, Miami.

New York, New York, United States

Executive-level administrative management building and expanding the infrastructure of a new academic department. Internal and external liaison on behalf of the Director and the department. Developed, implemented, and marketed events including meetings, seminars, retreats, and social events. Coordinated logistics and travel for campus visitors and faculty.

Greater New York City Area

Coordinate and organize the logistics of interview events for a masters-level scholarship program held in 3 international cities. Duties include scheduling complex itineraries with 13 concurrent panels, delegation and oversight of staffing, and travel coordination. Provided on-site management for the New York City event attended by 175 candidates and 75.

New York, NY

• Supervised the daily operations of the multimedia audio tour guide department and ensured consistent customer satisfaction by meeting the tour needs of guests. Oversaw scheduling and resolved any conflicts in a timely.
• Instrumental in the successful launch of the new multimedia department in 2014 and oversaw human resources functions that included the hiring and training of new and existing employees.
• Assumed the role of manager only two months into the launch of a brand new audio department and overcame challenges associated with solving technical issues.

New York, NY

• Oversaw the management of client data and handled group orders placed in Galaxy, the online group sales platform. Assisted in customer support, answered general sales inquiries, solved reservation issues and delivered.
• Introduced new booking confirmation procedures and a tracking system that increased reliability and attendance to scheduled tour times.
• Assisted in the expansion of the specialized program for school groups during its third year.

Greater New York City Area

Turks And Caicos Islands; Bahamas

• Lived on site at a Turks and Caicos resort with the primary responsibility of scheduling and administering training sessions focused on health and safety, hygiene and professional development to meet standards and.
• Trained and motivated over 100 employees to ensure uniformity and smooth running of operations.

Port Saint Lucie, FL

• Planned and scheduled daily recreational and social activities, nightly show productions, themed parties and holiday events. Coordinated daily set up and break down of props, décor, equipment, table arrangements and.
• Taught choreographies for shows catering to 400 to 600 guests and oversaw a team of sound and light technicians, DJ, choreographer, set and costume designers to ensure outstanding performances.
• Recognized for strong work ethic and selected for a management development training program.

>Assisted deejays at mitzvahs, school functions and corporate events in entertaining guests and delivering event needs, in the Baltimore, Washington DC and Philadelphia markets. Attendance varied from 50-1000 guests.>Created a welcome environment for diverse groups of guests of all backgrounds and ages via inclusion in traditional customs, as well as.

Newark, DE

• Facilitated the implementation of leadership development and mentoring programs for students. Made recommendations to student organizations regarding the logistics of meetings and special events. Created and monitored.
• Initiated and ran the Latino Enrichment and Resource Network (LEARN) mentoring program for Latino freshman students to support and assist them in succeeding in academic and student life.
• Oversaw on site events including concerts, comedy and variety shows, Opening weekend, Homecoming weekend, awards ceremonies, banquets, lectures and conferences for 50 to 4000 attendees. Ensured operations were in.
• Provided leadership and direction in the area of communications to assist on planning committees that included Latino Heritage Month, Alumni Reunion Weekend and Staff Recognition and Development.

Melville, NY

• Managed 20 team members and ensured accurate completion of documentation in line with policies, procedures and habilitation services. Scheduled and facilitated all meetings related to support services for.
• Accountable for a caseload of 20 adults with developmental disabilities and advocated for their housing, employment, training and medical needs. Monitored their progress and provided crisis intervention services as.

Bachelor’S Degree, Psychology, With Minors In Spanish, Disabilities Studies

Activities and Societies: Honors Program, Blue Hen Ambassador (Admissions/Tour Guide), Spirit Ambassador, Student Centers Staff, Board.

High School

Activities and Societies: National Honor Society, Spanish Honor Society, Interact (community service), Tutor Chorus, Color Guard.

Forum, Advanced Course, Living Passionately Seminar