To assist and maintain villa’s owner in communication with local supporters.

- To maintain good relationships between related government and internal management
- To maintain and control of each leader of local supporters/labors during the progress
- To control and review basic safety operation on daily basis
- To conduct review and progress weekly project
- To conduct review and progress monthly project
- To conduct CEO and contractor meeting

- To prepare resort re-branding.
- Coordinate, manage and monitor the workings of various departments in the organization.
- Review financial statements and data. Utilize financial data to improve profitability.
- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
- Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.
- Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
- Manage customer support. Plan and support sales and marketing activities.

- To promote and market the business, sometimes to new or niche markets
- Manage budgets and maintain statistical and financial records
- Sell travel products and tour packages
- Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
- Deliver and exceed branch performance and productivity
- Take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers
- Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
- Deal with customer enquiries and aim to meet their expectations
- Provide sales reports to head office
- Implement alternative and innovative ideas for achieving new business
- Oversee the smooth, efficient running of the business.

- Coordinate, manage and monitor the workings of various departments in the organization.
- Review financial statements and data. Utilize financial data to improve profitability.
- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
- Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.
- Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
- Manage customer support. Plan and support sales and marketing activities.

- Monitor the hotel's e-Commerce strategies as they are being implemented;
- Daily management of hotel online presence on various Online Travel Agent websites;
- Managing rate & inventory changes as well as content management;
- Communicate with Hotel Managers, Front Office Managers and others on daily basis;
- Developing budgets for projects, monitoring costs, providing status reports to management, and
incorporating feedback from the executive level;
- Manage e-Commerce website content updates, coordinating site changes with IT and Marketing
business owners including site presentation, product presentation, pricing changes and text and image modifications;
- Manage and update the Hotel’s website, relevant social media (Facebook, Twitter, Blogging) and e-Commerce functions including latest campaign, events and promotions from the Hotel;
- Drives web traffic/sales, growth of e-Commerce applications via targeted online campaigns and
retention strategies, with high level of customer acquisition and conversion;
- Handle customer service for online – phone calls, e-mails, facebook, etc;
- Develops and implements new customer acquisition and retention initiatives by managing search
engine keyword buys, email acquisition newsletters and exploring other online advertising vehicles;
- Negotiate and close new business opportunities with new merchants.

• Customer Satisfaction (Guest Feedback, Social Media Review).
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manage and motivate the Front Office team in order to provide a high standard of service for customers.
• Welcome guest and foster customer loyalty through his/ her friendly manner.
• Develop high quality relationships with guests throughout their stay.
• Handle any guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.
• Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
• Provide high level of customer service and maintain a high profile in the day to day front office operations.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervise the management of debtors, group and individual guest invoicing and cash operations.
• Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Prepare monthly and daily revenue report and circulate to all HOD's.
• Prepare Room revenue and occupancy forecast take action on rate strategies.
• Is involved in recruitment of new team members for front office.
• Integrate and train employees, providing support for skills development.
• Ensure that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

# Assist Front Office Manager in providing monthly schedule for Guest Service Agents, Telephone Operator, Reservation, Business Centre Attendant and Concierge
# Provides support and maintains a good relationship with Guest Service Agents and other front- line personnel
# Responsible for supervising the activities of Guest Service Agents, Telephone Operators, Reservation, Business Centre Attendant and Concierge ensuring that they maintain established performance levels as standard

# Assist Front Office Manager in providing monthly schedule for Guest Service Agents, Telephone Operator, Reservation, Business Centre Attendant and Concierge
# Provides support and maintains a good relationship with Guest Service Agents and other front- line personnel
# Responsible for supervising the activities of Guest Service Agents, Telephone Operators, Reservation, Business Centre Attendant and Concierge ensuring that they maintain established performance levels as standard

Dedicated and enthusiastic professional, consistently receive outstanding feedback for self improvement. Proven expertise in establishing rapport and building trust with co-workers from a variety of backgrounds. Possess strong written and verbal communication skills and ability to partner across departments to meet the needs of customers.

# Follow up all hotel inquiry from guest.
# Update all hotel booking for a certain period
# Checking all Hotel Outstanding and Pending Inquiry