Kevin Lam Email & Phone Number

Santa Monica, California, United States

Los Angeles, California, United States

Los Angeles, California, United States

Los Angeles, California, United States

- Identified and prioritized opportunities to leverage emerging technologies along the value chain for a biotechnology client to remain competitive, improve revenue, and decrease costs- Conducted research of agile methodology to support a client's initiative to enhance its current practices and increase responsiveness to the changing business landscape- Delivered findings of potential market size of patients along several lines of treatment to advise client on which market to focus research and development efforts

Rosemead, Ca

- Led implementations of multiple web projects aimed to enhance the customers' experience. Projects include improvements to the customers' ability to retrieve electricity outage information, view bills, and submit payments.- Collaborated with Digital Experience experts to develop strategy to update web designs and streamline transactions based on market research results.- Researched market trends and provided data analysis and presentation material development for support of website upgrades.(2010 - 2013: Contract Position)

Los Angeles, Ca

As an intern, I collaborated with the Patient Affairs Leadership team and 2 fellow interns to identify and implement new strategies in ensuring patients are satisfied with their care and experience at UCLA Health.- Consulted with patients on a daily basis to retrieve data regarding their satisfaction of stay and to provide them with a lasting and pleasant impression of UCLA Health System.- Leveraged patient satisfaction data to implement new initiatives to improve and sustain patient satisfaction.- Drafted workpapers and presentations used for executive and managerial presentations.

Los Angeles, Ca

As a work study clerical assistant, I leveraged this opportunity to fund and cover a portion of my UCLA tuition. In this role, I teamed with other assistants to manage the administrative office and assist in the planning and execution of events. In addition, I worked with the daily management of the office for professors, teaching aids, and students.- Provided analyst support with a team of student analysts to ensure that materials requested by professors, teaching assistants, and faculty are prepared on time and as requested.- Assisted in the management of departmental activities, including admissions support and conference coordination

Master Of Business Administration (M.B.A.)

Activities and Societies: Management Consulting Association, Healthcare Business Association, Asian Management Student Association.

Education record

Coursework included: Project Management, Agile Project Management, Business Analysis

Economics

Participated in year-long study abroad program. Coursework included Economics, East Asian Culture, Chinese Language (Putonghua/Mandarin)

Bachelor Of Arts, Business - Economics, East Asian Studies (China Concentration)

Activities and Societies: Alpha Lambda Delta & Phi Eta Sigma Honor Societies, Dean’s List