+ Personal Assisstant to Chairman+ Import Management+ Purchasing Management+ Project Management

As the only assistant to the chairwoman, I take care of everything linked to supervising and supporting all departments and companies in the corporation. Handling all daily activities of the chairwoman, completing market research, checking contracts, coordinating and negotiating with the clients, leading a project on regulatory affairs, marketing and communication strategy. As a member of the supervision department, supervising on and working together very close with all members in the company. CEO, HR department, Marketing department, Sales department, Legal department, IT department, Finance department…

Leading all non-profit medical projects, international projects, marketing and communication projects: Event Management Market Research Project Management Website Product Management Developing the project plan Managing the project stakeholders Managing Communication Managing the project team Managing the project risk Managing the project schedule Managing the project budget Managing the project conflicts Managing the project delivery

1. Supervise and direct the work of professional and paraprofessional staff to achieve optimum patient flow and cycle times appropriate for services; interview and select new employees; assure orientation and training for all new employees; monitor staff productivity; schedule work; coordinate reporting of payroll; establish standards and evaluate performance; implement employee disciplinary process as necessary; assure employee competencies and long-term development through regular performance audits and development plans.2. Ensure quality program management through compliance with country and local regulations concerning health care.3. Provide excellent customer services, assuring that customer service standards are consistently met or exceeded; conducting on-going patient and provider satisfaction surveys to measure and report performance; providing results to staff; identifying opportunities to improve services and take corrective actions accordingly; maintaining data and providing reports; responding promptly to resolve any patient complaints.4. Manage department facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times and that hospital workstations and patient workflow are organized to assure optimal efficiencies.5. Develop, recommend, implement and interpret new or revised policies, standards and procedures; monitor policies and procedures for compliance with Vietnam health care regulations standards.

Arranging and promoting various events in Hanoi. Assisting PR Manager on administrative work, writing and translating notifications/ official letters, preparing admin documents. Involved in preparing and monitoring events/ media products as well as recruit potential contributors. Updating database, articles on the website.