Lama Shaheen Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Assisted the leasing team to increase the occupancy rate and meet budget revenues
• Updated the leasing team on relocations, change in ownerships, assignments etc
• Attended Leasing Meeting, prepare all leasing reports and various other reports
• Ensured accurate and efficient handling of all retail related complaints and inform the relevant security, maintenance or other department immediately, monitor and follow up.
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

Dubai, United Arab Emirates

• Created entries for lease deals in the date capture system based on the input received from the leasing team in the shopping malls business unit.
• Prepared the draft and final Proposals, Lease Agreements, Amendments, and Deeds to be checked by the appropriate personnel for accuracy and ensure that the same is in accordance closing lease deal and send the same to.
• Reviewed the final acceptance from the client on the on the lease agreement documents
• Organized the payment documents and forward the same to the client along with the Lease
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Marketed diverse properties to prospective clients and consistently exceeded target closing rates.

Dubai, United Arab Emirates

• Promoted company brand and unique offerings through personalized customer service.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handling inbounds telephone queries from colleagues/clients regarding data and transferring them to the concerned person
• Communicated with clients regarding account services, statements, and balances.

Damascus, Syria

• Added documents to file records and created new records to support filing needs.
• Verified accuracy of computer system information by updating Excel sheets data.
• Handling inbound telephone queries from colleagues / clients regarding data
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.