Lama Habr, Shrm-Cp, Lssgb Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Implement and integrate EA and BPM tools, streamlining processes and enhancing overall efficiency.• Conduct workshops with stakeholders to capture detailed operational insights for both Enterprise Architecture (EA) and Business Process Management (BPM) scopes, fostering collaboration and continuous improvement.• Develop, improve, and implement comprehensive frameworks for process and policy management, ensuring robust and effective operations.• Design and map business processes using BPMN notation, creating clear, detailed visual representations that align with organizational objectives.• Create and refine the Delegation of Authority Matrix and related policies, identifying strengths, weaknesses, risks, controls, and opportunities for improvement based on thorough requirement analysis.• Develop and maintain the enterprise architecture framework, establishing principles, standards, and guidelines to support strategic goals.• Conduct architecture assessments and gap analyses, identifying improvement opportunities and driving innovation.• Create and manage comprehensive architectural models, diagrams, and documentation, ensuring effective communication and alignment across teams.• Manage and coordinate projects to ensure timely completion, consistently meeting agreed-upon timeframes and delivering high-quality results.

Worked with Companies & on Projects within UAE, KSA, Egypt and Lebanon covering several industries: Event Management - Production - Retail - Telecom - Software Development - Digital Media - Lighting Design - Construction & Building Material. - Manage and coach HR teams/personnel in several organizations in order to design and implement the required HR functions within numerous industries- Handle clients’ recruitment needs by sourcing, interviewing and shortlisting potential candidates- Conduct job analysis and develop job descriptions that meet with the company’s organizational structure- Develop and provide Organizational Charts reflecting the hierarchy & suggest departments’ restructuring when needed- Work on various processes and workflows implementation & design- Develop and implement customized Performance Management processes for organizations

Lebanon

- Liaise with line managers for recruitment purposes, then source, shortlist and interview potential candidates- Handle and organize internship programs across the bank- Organize and participate in recruitment days, external events, job fairs…- Develop and implement the Employee Relation function - Conduct field visits, engage with employees and provide career guidance and counseling- Develop and implement new processes and procedures to align the bank’s culture with the digital transformation and agile environment- Continuously enhance all job descriptions and job related competencies- Handle the Exit process and conduct exist interviews

- Liaise with line managers for recruitment purposes, then source, shortlist and interview potential candidates- Handle internship process at the bank- Organize and participate in recruitment days, external events, job fairs…- Work within sprints on HR related projects aiming to enhance relevant processes, procedures, employee well-being, recruitment and training tools, etc. - Develop and implement new procedures to align the bank’s culture with the digital transformation and agile environment.- Continuously enhance all job descriptions and job related competencies - Coordinate and handle employee registration in internal, external and BDL trainings - Come up with new posts and ideas to enhance the Bank’s LinkedIn page in coordination with the communication department

Jal El Dib

- Develop and implement policies on issues such as working conditions, equal opportunities disciplinary procedures and absence management - Manage to help the HR department in the recruitment process: Vacancy posting, CV screening, CV database update, Phone interviews, Interviews, Induction plan, Trainings, etc. - Provide innovative suggestion in updating the employee handbook and the process and procedures of the HRD. - Ensure that accurate job descriptions and KPIs are in place - Monitor and review the system of performance appraisal and continually develop as necessary; ensure that annual appraisals are carried out in a timely manner and followed up - Responsible for records of personnel transactions such as, promotions, history, performance evaluation, certification, contract, job description, internal memo, NSSF documentations, offers, salaries, recommendation and terminations - Handle and follow up on weekly timesheets – Zoho Report; - Give training on Zoho to new joiners

Achrafieh

- Data entry- Complete Job Descriptions for various positions- Suggest new Job Descriptions for new positions - Work on defining competencies with their positive and negative indicators- Assist in the Performance Appraisal process - Assist in developing the Payroll process and the "Raise Request" process

Bachelor’S Degree, Work And Organizational Psychology

Bachelor'S Degree, Clinical Psychology

Attended courses in Clinical Psychology until 2013 then transferred to Work and Organisational Psychology.

French Baccalaureate, Literature