Alina Lam Email & Phone Number

Mclean, Va, Us

- Manage team of four team members providing support of various releases of internal systems aiding to firmwide contract and financial processes (e.g. Contracts’ Activity Tracking System, Bid Decision Portal).- Coordinate with the Development Team, stakeholders and clients to ensure 25 system releases are deployed within deadlines and improved efficiency by 35%. - Conduct comprehensive requirements gathering sessions with stakeholders to identify business needs and objectives, and communicate those needs to the Development Team.- Design and format requirements documentation, including process workflows and UI design, needed to define required system changes for development and Quality Assurance (QA) teams.- Assist QA in drafting high level test scripts and test cases to define a roadmap for functional requirement validation, conduct end-to-end integration testing and assure new system release met requirements and expectations.- Collaborate directly with clients, project and business leaders to efficiently incorporate new policy changes and include Sarbanes–Oxley Act (SOX) regulations to the Contracts’ Activity Tracking System (CATS).- Develop and maintain detailed project plans, timelines and reported project status to senior management.- Deliver on boarding training for four new team members on systems and all job functions.

Mclean, Va, Us

- Bid & Proposals Processor - provided user support by tracking all issues and ensuring timely resolution of problems, reduced response time from 24 hours to within 2 hours.- Maintained the firm’s DUNS numbers, CAGE codes and accuracy of System for Award Management (SAM) registrations as a requirement to continue to do business with the U.S. federal government.- Led the yearly Service Contract Reporting (SCR) response to ensure the firm met Federal Acquisition Regulation (FAR) requirement deadline.- Reported on certain data points for contracts that contains the SCR clause ensuring firm-wide compliance.- Performed several administrative duties to support the team’s productivity and professional learning.- Utilized Microsoft Office Suite to document requirements and defined scope to parallel business strategies.

- Tutors students in economics, mathematics, and core information systems courses.- Creates games and alternative methods of tutoring, which helps encourage students to have an intrinsic motivation to learn and to measure their knowledge using data.- Works diligently and patiently to reinforce key concepts to students struggling with academic material.

Arlington, Va, Us

- Collected customer feedback and made process changes to exceed customer satisfaction goals.- Implemented an upgrade from office paper billing system to a paperless system, which dramatically improved quality, productivity, and process time.- Collaborated with IT contractors to install, develop, test, and maintain insurance billing software.- Dealt with problems proficiently and employed active listening skills, which helped find a solution to the root of a client’s problem.- Increased profit margins by conducting Eyewear Representative meetings and transactions, which resulted in successful marketing strategies.

- Enhanced and updated department web content/navigation quality through TerminalFour, VCU’s office web content manager system.- Assisted faculty with obtaining research materials, as well as transcribing research data.- Write, post, and edit content for the VCU Dept. Social and Behavioral Health website.